Zomato: Big blow to customers before the festive season, Zomato increased platform fees by 20% amid rising demand..

Even before the festive season begins, food delivery aggregator company Zomato has also given a big shock to its customers. Zomato increased its platform fee by a huge 20 percent on Tuesday. The company under Eternal Ltd has increased the platform fee from Rs 10 to Rs 12 per order.

This increase in fees for customers has been implemented in all the cities where Zomato delivers food. This increase by Zomato has been done after rival company Swiggy increased the platform fee to Rs 14 in select locations last month in view of the increasing demand.

Fees were increased during the festive season last year, too
Zomato had increased the platform fee before the festive season last year, too. Last year, the company increased the fee from Rs 6 to Rs 10 per order. This hike was done just 3 months after the Gurugram-based company increased its platform fee from Rs 5 per order to Rs 6.

In the quarter ended June 2025, Zomato's parent company, Eternal Limited, reported a 36% sequential decline in net profit. Whereas earlier in the March quarter, the company's net profit stood at Rs 25 crore as compared to Rs 39 crore.

Swiggy has increased its fees by 600 percent in 2 years.

Before Zomato, another food delivery giant, Swiggy, last month increased its platform fee for food delivery orders by Rs 2. The company had talked about this increase, citing increasing orders from customers during the festive season. The company had increased its fee from Rs 12 to Rs 14 to take advantage of the festive demand.

Food delivery companies are continuously increasing their fees. Talking about Swiggy, its fee was Rs 2 in April 2023, which was increased to Rs 6 in July 2024, then it became Rs 10 in October 2024. Now its fee has become Rs 14. In this way, Swiggy has increased its fees by an astonishing 600 percent in the last 2 years.

It is claimed that Swiggy serves more than 20 lakh orders daily, and at the current platform fee level, it generates additional revenue of crores of rupees daily.

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