Whether it's a dirty train or AC issues, register a complaint instantly via Rail Madad—here’s how.

Complaint in Train: Passengers facing issues related to AC, cleanliness, or railway staff during their journey can register complaints online via 'Rail Madad' and get their problems resolved.

Rail Madad News: If you travel by train frequently, you have likely encountered various issues—big or small—along the way. Sometimes the coach isn't clean, or the toilets are in poor condition. Often, amenities like the AC, fans, or lights are faulty or not functioning correctly. In such situations, it is often unclear where to lodge a complaint. However, you no longer need to waste time searching for railway staff or ignore the problem; you can file a complaint using your mobile phone. Let’s look at this in detail.

Register complaints instantly via Rail Madad

Indian Railways has introduced the 'Rail Madad' online complaint facility to address passengers' grievances. A key feature is that it allows you to report issues related to trains and stations directly to the railways online. Once the complaint is registered, you will receive a reference number, which you can use to track the status of your complaint later.

What to do if the AC is faulty?

If the AC in your train coach isn't working properly, or if amenities like fans or lights are defective, you can report these issues to the railways via Rail Madad.

Provide the train number and PNR details in the complaint.
Enter the coach number and seat or berth number.
Specify when the problem started.
You can also upload photos or videos of the issues if necessary.

Report issues regarding coach cleanliness and dirty toilets

If you encounter cleanliness-related problems while traveling by train, you can file an online complaint for that as well. If the coach is dirty, the toilet is unclean, or there is an accumulation of trash, select the appropriate complaint category and provide full details. Additionally, attach photos of the issue to your complaint to expedite the resolution process. Furthermore, if you have grievances regarding the behavior or service of any railway employee, you can also lodge a complaint via Rail Madad.

How to lodge a complaint on Rail Madad:

First, open the official Rail Madad website or mobile app.
Select the option to register a train-related complaint.
Enter your mobile number and complete the verification process using the OTP.
Now, enter the PNR, train number, boarding and destination stations, and coach and seat/berth numbers.
Next, select the correct category and sub-category relevant to your issue.
Describe your issue clearly and simply in the complaint box.
Upload photos or videos if necessary.
Submit the complaint once you have filled in all the details.
Keep the reference number safe for future use.