What to do about electricity bill errors? Here is the right way to file a complaint

What should you do if your electricity bill is unusually high or if there are errors in the smart meter reading? Learn the complete process for filing complaints online, via the 1912 helpline, or through the CGRF to get the assistance you need.

Electricity bills are a recurring monthly expense, but when a bill suddenly doubles or triples, it inevitably disrupts the household budget. Common causes include errors in meter readings, the inclusion of old arrears, or incorrect information on the bill. Additionally, some consumers report high bills even after the installation of smart meters.

You might be wondering: if your electricity bill is incorrect, how can you get it rectified? Can you check the smart meter reading yourself? Where and how do you file a complaint? Let’s look at the various methods step-by-step.

1. Check the electricity bill

If you feel your electricity bill is unusually high this time, start by comparing the new bill with the previous one. You should examine details such as the meter reading, electricity consumption, billing period, outstanding arrears, and tariff rates.

2. What to do if the smart meter generates an incorrect bill?

If your bill has suddenly spiked after the installation of a smart meter, check a few things. First, note down the unit reading displayed on the meter screen. Then, compare it with the reading recorded on the electricity bill. If your electricity department has a mobile app, check the consumption records there as well.

If you notice a discrepancy between the actual reading and the bill, ask your electricity distribution company (DISCOM) to inspect the meter. You can also request a formal meter test if necessary.

3. How to file a complaint online?

You can use your electricity department's official website or mobile app to file complaints regarding incorrect bills, high consumption figures, faulty meters, or reading errors. To register a complaint, simply open the official website or app of your electricity department. Next, log in using your consumer number, account number, or CA number. Then, select the option for billing complaints, incorrect readings, or meter-related issues. Upload a copy of the bill, a photograph of the meter reading, and details of the problem, if this facility is available. After submitting the complaint, keep the complaint number or receipt safe.

4. Where should you call to lodge a complaint?

If you are unable to register a complaint online, you can contact the 1912 helpline for electricity-related grievances. Ministry of Power records designate this number for addressing electricity-related complaints.

Keep your consumer number, meter number, and bill details handy when calling. Clearly explain to the official whether the issue relates to an incorrect reading, an inflated bill, a faulty meter, or any other reason. Make sure to note down the complaint number once it is registered.

5. What to do if the issue remains unresolved after the complaint?

If the problem persists even after lodging a complaint with the electricity distribution company, you can escalate the matter further. A Consumer Grievance Redressal Forum (CGRF) is established to resolve complaints from electricity consumers. Subsequently, if necessary, you can also take your complaint to the state's Electricity Ombudsman.