What happens if a courier shipment gets lost? Learn the complete process for filing a complaint and claiming compensation.

Courier Lost: Many people use courier services to send items these days, but if your valuable goods get lost in transit, will the courier company provide compensation? Find out here.

Courier Lost: Things have become much easier these days compared to the past. The use of courier services for sending parcels has increased significantly; most people rely on couriers when they need to send items anywhere. However, imagine sending an important item via courier only for the parcel to get lost in transit and fail to reach the intended address—anyone would panic in such a situation. Fortunately, you can claim compensation under the courier company's policy in such cases. Having certain key information is important for this process.

What should you do first if a parcel goes missing?

If your parcel is not delivered, the first step is to call the courier company's customer care.
Provide all details related to the parcel.
You can register a complaint using your tracking number or AWB (Air Waybill) number.
You can also contact the company through its official website or by visiting their office.
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How much compensation will you receive?

The compensation for the item you sent via courier depends on whether or not you insured the parcel. If the parcel was insured, the company provides compensation equal to or exceeding the declared value of the goods. If no insurance was purchased, the company provides compensation according to its terms and conditions. Therefore, it is always advisable to insure valuable items to avoid financial loss. Keep necessary documents for compensation

Booking receipt
Tracking ID
Invoice/Bill for the item
Insurance-related documents (if applicable)
File a complaint if compensation is not received

You can file a complaint if the courier company fails to provide compensation or takes an excessively long time during the process.
You can call the National Consumer Helpline at 1915 for this purpose.
Additionally, you can file a case in the Consumer Court.

Important points to remember when sending a courier

Ensure the address is written correctly.
Keep the invoice/bill for expensive items with you.
Keep the tracking ID safe.
If the item is very valuable, make sure to get it insured.