Was an excess amount deducted via FASTag at the toll plaza? Find out the options available and how to get a refund..

Vehicles traveling on expressways must pass through toll plazas. Payments are now made automatically via FASTag; as your car stops at the toll plaza, the FASTag is scanned, and the amount is deducted from your account. However, there are instances where an excess amount is deducted, or the toll is charged twice. Since travelers often do not notice this during the journey, here is how you can claim a refund.

If an excess amount is deducted or a double charge occurs at the toll plaza, the money is often refunded automatically within seven days. However, if the refund is not processed automatically, you have other options available.

**You can file a complaint with NHAI**
If you have been overcharged or charged twice at a toll plaza, first gather all the relevant details, such as the toll plaza name, vehicle number, FASTag ID, date, and time. Additionally, keep the payment confirmation message and the transaction ID handy. You can then lodge a complaint by calling the NHAI toll-free helpline number, 1033. When filing the complaint, explain the situation clearly and provide the necessary details as proof.

**You can also file a complaint via your bank's app**
If your FASTag is linked to a bank or a specific app, you can visit the 'Help' section of that platform to register your complaint. Your complaint will be recorded, and the refund process will be initiated.

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