Used bedsheets and blankets found in AC coaches of the train, know where you can complain?

Many times, passengers find dirty bedsheets and blankets in AC coaches of Indian Railways. In such a situation, passengers can directly inform the coach attendant. If the problem is not solved, then you can complain on the Rail Madad number 139.

Passengers traveling in AC coaches of Indian Railways are given the facility of bed bedroll with booking. It includes two sheets, a towel, a pillow cover, and a blanket. However, many times passengers complain that the attendants hand over dirty or wet bedsheets and blankets. These are given in packed envelopes, so they look clean at first glance. But the reality comes out when opened. In such a situation, passengers get confused as to how to get the dirty bedsheets and blankets replaced. So today we will tell you where you can complain about used bedsheets and blankets found in AC coaches of train.

According to railway officials, the convenience and safety of passengers is considered their priority. If a passenger gets a dirty or wet bedsheet, it can be changed immediately. For this, the passenger does not need to face much trouble.

How to complain

If you have also got a dirty bedsheet or blanket, then to complain about it, first tell your problem to the coach attendant. If he refuses to give new bedsheets or makes excuses, then the passenger can call on Rail Madad number 139. During the call, the complaint option is available on the third number. The special thing is that there is no need to type the complaint in it, it can be registered only by speaking. In this, the PNR number is asked from the passenger, if it is not available with you, then the complaint is also registered by telling the train number. Apart from this, railway passengers can also register a complaint on the Rail Madad app. Here, along with registering the travel information, the photo of the dirty bedsheet or blanket is also uploaded. At the same time, complaints can also be made on the railway's social media accounts X, Facebook and Instagram.

How quickly action is taken

Your complaint is first sent from the control room to the concerned zone and division. If the problem can be solved in the train itself, action is taken immediately. Complaints like changing bedsheets and blankets are usually resolved within minutes. On the other hand, if action is not taken on a complaint within 2 hours, it reaches the Railway Ministry directly. In such a situation, the concerned officer has to answer. This is the reason that the possibility of negligence on the part of the employee is less. For this, the ministry also takes random feedback from the passengers many times.

When are bedsheets and blankets washed

According to the information given by the railways, bedsheets, pillows and towels are washed every time after use. For this, 40 departmental laundries and 25 boat laundries have been set up across the country. However, blankets are washed only once a month. Sometimes, according to the situation, they are washed twice as well.