Uber Shuttle Service: Uber Discontinues Shuttle Service in Delhi-NCR; Will Now Focus on B2B Employee Transport Services..
Uber Shuttle Service: Uber, the cab-hailing company, has decided to discontinue its shuttle service in Delhi-NCR. Before this, Uber had already ceased this same service in Mumbai and Hyderabad last year. The company has cited low ridership and high operational costs as the reasons behind this decision. In an email sent to passengers, Uber stated: "We wish to inform you that the Uber Shuttle service in your city will be discontinued after March 27. Following this date, shuttle rides will no longer be available." Under the Uber Shuttle service, users could pre-book seats on bus services operating along fixed routes. This service was primarily utilized by daily office commuters traveling between New Delhi, Gurugram, and Noida. Uber noted that Delhi-NCR was the final city where its shuttle service was still operational. However, the company is now winding down this service as it intends to shift its focus toward corporate commuting solutions—specifically Employee Transportation Services—which it views as its next major business growth area in India.
Discontinuation of Uber's Shuttle Service
According to an Uber spokesperson, the Uber Shuttle service helped the company gain valuable insights into the needs of a large segment of office-going commuters and provided a solid foundation in operating high-capacity transportation services. Uber is now leveraging this experience to concentrate on its Employee Transportation Service (ETS), a rapidly expanding segment within the corporate travel sector. This sector is characterized by predictable demand and allows for more efficient utilization of vehicles. Uber launched its ETS offerings earlier this year. The company states that demand in this sector is surging due to the growing workforce at Global Capability Centers, banks, and IT firms. It is estimated that the corporate mobility services market could reach a valuation of $13 billion by 2030.
According to the company, the ETS framework will provide a diverse range of vehicles tailored to meet the specific requirements of corporate clients. Likhita Gaur, Head of ETS at Uber India, affirmed that ETS is set to remain a key growth driver for Uber in India. He stated that just as Uber strives to enhance people's travel experiences globally, the company is similarly working to improve the commute for corporate employees. Meanwhile, the surge in demand for transport services in India has intensified competition within the mobility sector. In light of this, Uber's parent company recently invested approximately ₹3,000 crore in its Indian subsidiary.
**Uber India's Financial Performance**
On the financial front, Uber India's net loss in the fiscal year 2024–25 (FY25) surged nearly 15-fold to ₹1,511 crore. The previous year, this loss stood at ₹89 crore. However, the company's total revenue (which includes commissions earned from rides) remained stable at ₹2,604 crore.
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