Train News: Suddenly taken ill during the journey? Don't panic; here is how the Railways helps

Indian Railways: If a passenger suddenly falls ill while traveling by train, it is important to take the right steps immediately without panicking. Here are some important things to know.

Indian Railways: Millions of people travel by train every day. It is impossible to predict when a passenger might suddenly fall ill. The situation becomes particularly difficult if a person is traveling alone with no one around to assist them. However, if you or another passenger fall ill during the journey, there is no need to panic; Indian Railways prioritizes passenger well-being and promptly provides the necessary facilities for assistance. Therefore, it is important to know what to do in such a situation.

Inform the TTE

In the event of any medical emergency, the TTE (Travelling Ticket Examiner) should be informed immediately. You can also alert the train staff and coach attendants, as they are equipped with first-aid facilities and can immediately initiate the process to secure further medical help. Informing them right away can be extremely helpful.

Call this number immediately

If a passenger suddenly falls ill, you should call the Railway helpline at 139. This service is available 24 hours a day.

Select the 'medical emergency' option during the call.
Provide your PNR number.
You will also be asked for details regarding the train number, coach, and seat number.
Provide accurate information so that the Railways can arrange for assistance as quickly as possible.

Medical help available at the next station

If a passenger's condition becomes critical, the Railways alerts a doctor at the upcoming station in advance to ensure the patient receives prompt treatment. Arrangements for an ambulance can also be made. Therefore, you should call the Railway helpline number and inform the TTE and other on-board railway staff as soon as possible.