Train News: A Major Move by IRCTC! AI to Now Monitor Train Food; Surveillance Conducted via 2,400 Cameras

Train Food Quality: To improve the quality of food served on trains and provide passengers with clean, hygienic meals, IRCTC has begun utilizing AI technology. Find out how this technology works.

Train Food Quality: If you travel by train, you likely often carry home-cooked meals with you, as complaints regarding the presence of flies, cockroaches, and other contaminants in train food surface frequently. Consequently, many passengers prefer home-cooked food over the meals provided on trains. Such incidents often subject the Railways and IRCTC to criticism; however, to mitigate these issues and ensure passengers receive superior, hygienic meals, IRCTC has now adopted a new technological solution.

IRCTC Implements Special Measures

It is noteworthy that IRCTC is now monitoring over 800 of its kitchens located across the country using AI-based CCTV cameras. The primary objective behind installing these cameras is to ensure that food is prepared in a hygienic and safe manner, preventing any form of contamination that could cause distress to passengers.

A particularly significant feature of this system is that if rats, cockroaches, mosquitoes, or other unsanitary conditions are detected in any kitchen, the AI ​​system immediately alerts the central control room. Subsequently, the management of the concerned kitchen is issued directives to rectify the issue, thereby ensuring that passengers receive hygienic food.

Nationwide Surveillance Managed from This State

IRCTC has established a Master Control Room at its office located within the World Trade Centre in Delhi. From this central hub, approximately 2,400 CCTV cameras installed across more than 800 kitchens nationwide are monitored. IRCTC's CMD, Sanjay Jain, also personally oversees this entire monitoring mechanism.

Action to Follow Three Warnings

Upon detecting any form of contamination, the control room immediately issues a warning to the manager of the concerned kitchen. However, if the issue remains unaddressed even after three such warnings, disciplinary action is initiated against the individuals responsible. Hundreds of Issues Surface Daily

According to IRCTC officials, between 350 and 450 issues arise daily across kitchens nationwide, all of which are rectified in a timely manner. Among these, complaints regarding rats are the most frequent—particularly in kitchens situated in the vicinity of railway stations.

Furthermore, officials note that the problem of cockroaches, mosquitoes, and flies escalates with every change in the weather. Frequently, lapses are also observed wherein staff members fail to wear caps and gloves; instructions are issued to rectify such shortcomings immediately. This initiative by the IRCTC is being regarded as a significant step for railway passengers.