Shopkeeper refusing to return defective goods? Complain here
Complaint Against Shopkeeper: If a shopkeeper deliberately gives a defective product and refuses to replace or repair it. So in such a situation, you can complain against him. Know how and how to complain.
Often when people buy something from a shop. Sometimes things turn out to be defective. Or there is some problem with it. In such a situation, when you go to the shop to return that item. So the shopkeeper does not return your goods.
It has been seen many times that shopkeepers write on the shops. The sold goods will not be returned, but in such a situation you do not have to panic. You have the right to replacement, return, or refund for defective and damaged products under the Consumer Protection Act 2019.
No shopkeeper can ask you not to return the defective goods. Let us tell you that if a shopkeeper deliberately gives a defective product and refuses to replace or repair it. Then in such a situation he directly breaks the consumer law.
In such a situation, you can complain about it. For complaint, first go to the National Consumer Helpline, apart from this call 1800 11 4000 or 1915. Apart from this, you can register your complaint through website or app.
For complaint, you can go to the official portal of CPGRAMS https://pgportal.gov.in/. Or you can also register your complaint through the app from Google Play Store or App Store. In this, you will have to enter complete information related to your product and service.
Not only this, if action is not taken on the complaint made online. Then you can also file a case in your district consumer forum. Keep in mind that here only cases up to Rs 2 lakh are heard. To register a case here, you will need sufficient documents as proof.
Let us tell you that if your complaint is correct. Then not only you get a refund. Rather, you can get a replacement item and you can also get compensation with it. So, take care of your rights.
