SBI Alert: YONO App Services to Remain Down for One Hour on September 4, Check Alternative Payment Options

India’s largest public sector lender, the State Bank of India (SBI), has issued an important alert for its customers. The bank has announced that its flagship digital banking platform, YONO (You Only Need One), will remain unavailable for a short period on September 4, 2025.

According to SBI, the YONO app will undergo scheduled maintenance and services will be suspended from 12:30 PM to 1:30 PM. During this one-hour window, customers will not be able to carry out any transactions via the app. SBI clarified that the temporary outage is part of its routine efforts to upgrade and strengthen banking systems to ensure smoother, faster, and more secure digital banking services.

With over 44 crore customers, SBI’s YONO platform has become one of the most widely used digital banking apps in the country, offering services ranging from fund transfers and bill payments to investments and loan applications. Hence, even a short downtime is significant for millions of users.

What Services Will Be Affected?

During this scheduled maintenance, YONO app transactions will be unavailable. Customers won’t be able to initiate transfers, pay bills, or use other in-app features. However, SBI has ensured that essential banking services remain functional.

Alternative Options for Customers During Downtime

1. UPI Transactions Continue as Usual
   Customers can continue to send and receive money seamlessly using Unified Payments Interface (UPI). This means payments via apps like Google Pay, PhonePe, Paytm, and even SBI’s own BHIM SBI Pay will remain unaffected.

2. ATM Withdrawals Uninterrupted
   Cash withdrawals from SBI ATMs and other banks’ ATMs will work normally, ensuring customers have access to physical cash if required.

3. UPI Lite Feature
   SBI has highlighted the use of UPI Lite, an on-device wallet that allows small transactions (up to ₹200) without relying on bank servers. Customers can load money in advance and use it for quick, hassle-free payments.

4. Customer Support Helplines
   For urgent banking queries, SBI customers can call the bank’s toll-free numbers 1800 1234 and 1800 2100 to seek assistance.

YONO Lite App: A Handy Alternative

For those who still want to access basic banking functions during YONO’s downtime, SBI offers the YONO Lite app. It is a lighter, simpler version that works smoothly even on low-end smartphones and requires less data. Customers can:

• Check account balances

• Transfer funds

• Pay bills

• View mini statements

Login is enabled using existing internet or mobile banking credentials, making it a convenient backup solution for customers.

Why Is Maintenance Important?

SBI conducts such periodic upgrades to keep pace with the growing demand for digital banking services. With millions of transactions happening every day, system maintenance ensures:

• Faster processing speeds

• Enhanced cybersecurity measures

• Reduced downtime in the future

• Better customer experience

Key Takeaway for Customers

• Date of downtime: September 4, 2025

• Duration: 12:30 PM to 1:30 PM (1 hour only)

• Services impacted: YONO app transactions

• Alternatives available: UPI, ATM withdrawals, UPI Lite, YONO Lite, and SBI helplines

✅ Bottom Line: SBI customers need not worry about the short outage of the YONO app on September 4. With UPI, ATMs, and YONO Lite available, banking transactions can still be carried out smoothly. This scheduled maintenance is part of SBI’s ongoing efforts to deliver a more secure and efficient digital banking experience.