Received a challan even though your bike was parked? Here’s how to file a complaint

Vehicle owners can file a complaint if an e-challan is issued due to an incorrect photograph or a technical error—such as a "no-helmet" challan issued for a parked vehicle. Before paying the fine, be sure to verify the photograph and details.

The use of e-challan systems to monitor traffic rule compliance is rapidly increasing. Consequently, riding a bike or scooter without a helmet can lead to enforcement action and the issuance of an e-challan. However, due to technical glitches or incorrectly recorded evidence, vehicle owners sometimes receive challans for violations they did not commit.

For instance, if a "no-helmet" challan is issued based on a photograph showing the vehicle parked on the road, the situation warrants a closer look. Instead of paying such an erroneously issued challan immediately, you should first review the challan details and the photograph.

What should you do if you receive a "no-helmet" challan for a parked vehicle?

If you believe a "no-helmet" challan has been issued incorrectly, start by checking the e-challan details, including the photograph and any evidence provided. Carefully examine the challan information and the image. If the photograph shows the vehicle parked rather than in motion, you can file a complaint against the challan.

How do you file a complaint against an incorrect e-challan?

If you believe an incorrect challan has been issued for your vehicle, you can file a complaint via the official Parivahan e-Challan portal. You will need to provide accurate information regarding the challan and any supporting evidence. Specifically, you may require the challan number, vehicle details, the photograph in question, and other relevant documents, so keep these handy. However, the concerned department investigates the matter based on the complaint and available digital evidence. Keep in mind that the mere fact that the vehicle is shown parked in the photo does not automatically guarantee the cancellation of the challan in every case.