Railways cracks down on vendors overcharging on trains; initiative begins with 11 trains
The Railways has introduced a new system to make it easier for passengers to lodge complaints. Vendors will now wear T-shirts displaying the company name, service provider details, and a mobile number. The initiative will initially be implemented across 11 trains.
During train journeys, passengers are often forced to pay more than the fixed price for food and beverages. Furthermore, in the event of poor service, it is frequently difficult to determine whom to contact to file a complaint. Addressing these concerns, the Railways has taken steps to make it easier to identify vendors. Under this new system, vendors selling food on trains will wear T-shirts featuring the company name, service provider information, and a mobile number.
This will allow passengers to easily identify the company or service provider associated with the vendor serving them. Additionally, should they face issues such as overcharging or poor service, passengers will be able to direct their complaints to the relevant company. For now, this system is being rolled out across 11 trains.
Which 11 trains will the new system be implemented on?
According to the released poster, this system will initially be implemented on the following 11 trains. 1. Karnataka Sampark Kranti Express (12649/12650)
2. Chhattisgarh Express (18237/18238)
3. Mangala Lakshadweep Express (12617/12618)
4. Goa Express (12779/12780)
5. Pushpak Express (12533/12534)
6. Grand Trunk Express (12615/12616)
7. Andhra Pradesh Express (20805/20806)
8. Malwa Express (12919/12920)
9. Ahmedabad–Barauni Express (19483/19484)
10. Karnataka Express (12627/12628)
11. Andhra Pradesh Sampark Kranti Express (12707/12708)
How will passengers benefit?
This new system will make it easier to identify vendors selling food and beverages on trains. With the name of the company or service provider displayed on their T-shirts, passengers will be able to know which organization the vendor represents.
🚆 ट्रेन में ज्यादा पैसे वसूलने वाले वेंडरों पर कसेगा शिकंजा, 11 ट्रेनों से होगी शुरुआत अब ट्रेन में वेंडर की पहचान होगी आसान! टी-शर्ट पर लिखा होगा कंपनी का नाम और मोबाइल नंबर #IndianRailways Railway News, IRCTC, Train Food, Vendor Complaint, Overcharging, Passenger Safety https://t.co/HLJnCf9RVl
— Indian Railway भारतीय रेल (News Update) (@Indianrailgadi) November 7, 2026
If a vendor charges more than the prescribed price for food or beverages, or provides poor service, passengers can lodge a complaint with the respective service provider using the mobile number printed on the vendor's T-shirt. This is expected to increase vendor accountability and facilitate action on passenger complaints.
Why is this change important for passengers?
Passengers frequently raise concerns regarding the price and quality of food and beverages served during train journeys. Often, passengers are unsure about which vendor or company to approach with their complaints. In such cases, having the company name and a mobile number on the vendor's T-shirt will make the process of lodging a complaint much easier.
