Railways' big move: Claiming will now be easier with the e-RCT system, compensation will be available at home..

Indian Railways: Keeping passenger convenience in mind, the Indian Railways has decided to launch a new digital initiative. The Railways will now launch the e-RCT (Electronic Railway Claims Tribunal) system. This will be a completely online platform, making the resolution of claims-related cases easier and faster. Indian Railways says that this new system will eliminate the need for people to visit offices and make the entire process transparent.

What is the e-RCT system?

The e-RCT, or Electronic Railway Claims Tribunal, is an online system where anyone can file a claim-related case from home. Previously, people had to visit the tribunal office for such cases, but now this process will be digital.

This system will specifically address the following matters:

Railway accidents or untoward incidents

Loss or theft of luggage

Fare disputes

Other compensation-related matters

How will this system work?

Filing a case on this platform will be very easy.

Anyone will be able to apply online anytime, anywhere.

A checklist will be provided upon filing a case to ensure the necessary information is completed.

All required documents can be uploaded online.

Cases will be automatically allocated, meaning the system will automatically assign the case to the appropriate officer.

In addition, notices and other necessary documents will also be available digitally.

E-Hearing Facility
The e-RCT system will also offer e-hearing, or online hearings. This will reduce the need for people to visit the court or tribunal office. Hearings can be conducted via video conference, saving both time and money.

Complete Information in One Place
The most significant feature of this system is that all case information, from filing a claim to the final decision, can be viewed on a single online platform. This will increase transparency and make it easier for people to track the status of their cases.

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