PNB Customers Must Complete e-KYC by November 30 or Savings Accounts Will Be Frozen

Punjab National Bank has issued an important advisory for its customers: complete your e-KYC by November 30, 2025, or your savings account may be rendered inoperative. The bank has clarified that customers who fail to update their KYC details within the deadline will face temporary restrictions on their banking services, including the inability to withdraw or transfer funds.

Why the e-KYC Deadline Matters

According to the information shared by the bank, this deadline primarily targets customers who were expected to complete their KYC update by August 2025 but have not yet done so. PNB has made it clear that non-compliance will result in the freezing of accounts. Once an account is marked as non-operative due to pending KYC, customers will not be able to conduct any financial transactions until the verification is completed.

KYC—short for Know Your Customer—is a mandatory process that helps banks verify customers’ identities. It is designed to prevent financial fraud, money laundering, and misuse of banking systems. Ensuring that customer data is up to date is essential for maintaining the security and transparency of financial operations.

What Happens if You Miss the Deadline?

If a customer does not update their KYC by November 30, 2025, the bank will restrict all transactions on the account. This includes:

• No cash withdrawals

• No fund transfers

• No access to digital banking services related to the account

• Potential delays in salary credits, auto-debits, or standing instructions

Simply put, the account will continue to exist, but the customer will not be able to use it until the KYC process is completed.

Important Announcement, Please take note!#Announcement #KYC #Banking #PNB pic.twitter.com/nM7Mn89sAO

— Punjab National Bank (@pnbindia) November 19, 2025

Documents Required for PNB KYC Update

To update KYC details, customers need to submit the following documents:

• Identity proof (Aadhaar, voter ID, passport, etc.)

• Address proof

• Recent passport-size photograph

• PAN card or Form 60

• Income proof, if required

• Registered mobile number

PNB has ensured that customers can submit these documents through multiple channels to make the process hassle-free.

Four Ways to Update KYC in PNB

PNB is offering customers four convenient options to complete their KYC update:

1. Visit the Nearest PNB Branch

Customers can walk into any PNB branch with the required documents. Bank officials will verify the details and update the account status.

2. Through the PNB ONE Mobile App

The PNB ONE app allows customers to update KYC details digitally. After logging in, users can check their KYC status and follow the instructions to complete the online verification process.

3. Using Internet Banking (IBS)

Customers can log in to PNB’s internet banking portal and select the KYC update option. The platform guides users through the required steps.

4. Via Registered Email or Post

Customers may also send the required KYC documents to their home branch through their registered email ID or postal mail. The branch will update the account once verification is complete.

How to Check Your KYC Status?

You can verify whether your KYC is pending or completed through:

• PNB Internet Banking: Log in, open Personal Settings, and check your KYC status.

• PNB ONE App: The app shows whether KYC is updated or pending, along with instructions if an update is required.

Why KYC Is Important?

KYC is a mandatory regulatory requirement. Banks use it to authenticate customers’ identities, minimise risks of fraud, prevent illegal transactions, and ensure compliance with financial laws. Without periodic KYC updates, banks cannot maintain account security or provide smooth digital and physical services.

Bottom Line

PNB customers who have not yet updated their KYC must complete the process by November 30, 2025 to avoid restrictions on their accounts. With multiple digital and offline options available, the bank has made the process simple and quick. A timely update will ensure uninterrupted banking services and secure account access.