Petrol Pump News: These 6 Services Are Free at Fuel Stations—Know Your Rights and Complain If Charged Money
Petrol Pump Rules: If you, too, wish to utilize these 6 types of facilities at a petrol pump, then this news is for you. These 6 types of facilities are completely free of charge for customers.
Free things at petrol pump: Very few of you are likely aware that, at all petrol pumps across our country, these 6 items are provided to customers absolutely free of cost. Most people visit a petrol pump solely to refuel their vehicles, often forgetting that petrol pumps also offer specific amenities for customers. Under the Marketing Discipline Guidelines (MDG), a petrol pump cannot demand any payment from customers for any of these services. So, let's find out in this report exactly which 6 items are provided to customers by petrol pumps free of charge.
1. You Can Request a Fuel Filter Paper Test
If, while refueling, you harbor any doubts regarding the quality or purity of the petrol or diesel, you can very easily—and without any hassle—request a 'Filter Paper Test.' Furthermore, petrol pump employees cannot refuse your request to perform this test, nor can they levy any kind of charge for it.
2. First Aid Kit Facility
Very few of you may be aware that petrol pumps also provide customers with access to a First Aid Kit. In the event of a road accident or an injury sustained during travel, individuals can immediately avail themselves of first aid assistance at a petrol pump.
3. Provision of Clean Drinking Water
In addition to the First Aid Kit facility, customers are also provided with excellent access to clean drinking water at petrol pumps. According to petrol pump regulations, it is considered mandatory for every petrol pump to provide access to clean and cool drinking water for the general public, ensuring that no one faces any inconvenience regarding water availability.
4. Free and Clean Restrooms
In addition to clean water, petrol pumps also offer the facility of free and clean restrooms. Here, you can use a clean restroom without any hassle—a service that is provided completely free of charge to customers.
5. Free Tire Inflation
It is considered crucial for every petrol pump to be equipped with a tire inflation machine and a dedicated staff member to operate it. According to the regulations, you are not required to pay any money to have air filled in your tires; this facility is provided to customers completely free of cost.
6. Emergency Phone Call Facility
And finally, petrol pumps also offer a special facility allowing customers to make phone calls in case of an emergency. If your mobile phone is switched off or its battery has completely drained, you can visit the petrol pump to make a call. In fact, petrol pumps provide a free telephone facility specifically for customers, ensuring they can make a call during any kind of emergency.
Where to Lodge a Complaint if Facilities Are Denied?
It is mandatory for every petrol pump across the country to maintain a complaint register. This is to ensure that if a pump clearly refuses to provide any of the aforementioned facilities, you can record your grievance in the complaint register. Additionally, you can also register your complaint by visiting the website pgportal.gov.in.
