Pension Complaint: How to Register Pension-Related Complaints Through CPENGRAMS - Step-by-Step Guide

The Centralized Pension Grievance Redressal and Monitoring System (CPENGRAMS) is an efficient platform designed to monitor and resolve pension-related complaints swiftly. Developed by the NIC in collaboration with the Department of Pension and Pensioners’ Welfare, CPENGRAMS is available 24/7 to ensure pensioners’ grievances are addressed promptly.

Who Can Register a Complaint?

1. Pensioners: Any individual receiving a pension.
2. Authorized Representatives: Individuals acting on behalf of a pensioner.
3. Pensioner Associations: Recognized associations can file complaints on behalf of pensioners.

Details Required to Register a Complaint

1. Pensioner’s Information: Personal details of the pensioner.
2. Complaint Details: Clear grievance description.
3. Supporting Documents: Relevant PDFs (mandatory format) to substantiate the claim.

Note: Mandatory fields in the complaint form must be completed for successful submission.

Step-by-Step Guide to Register a Pension Complaint

1. Visit the CPENGRAMS Website:

   • Navigate to the CPENGRAMS home page.

2. Lodge a New Complaint:

   • Click the "Lodge New Grievance" button on the homepage.

3. Select Pensioner Type:

   • Choose your pensioner category and click "Continue".

4. Fill Out the Complaint Form:

   • Provide all required details and upload supporting documents (if applicable).

5. Submit and Verify:

   • Enter the OTP sent to your registered mobile number, verify, and click "Submit".

After submission, a registration number will be provided. If a valid mobile number or email ID was entered, this number will be shared via SMS or email.

How to Check Complaint Status

1. Access the Status Page:

   • On the homepage, click "View Grievance/Appeal Status".

2. Enter Details:

   • Input your registration number, mobile number, and security code.

3. View Complaint Status:

   • The status of the grievance or appeal will be displayed upon submission.

Conclusion

CPENGRAMS ensures pensioners have a reliable and user-friendly platform to resolve complaints efficiently. By following the outlined steps, pensioners or their representatives can lodge complaints and track their progress with ease.

For further assistance, visit the CPENGRAMS website or contact the Department of Pension and Pensioners’ Welfare.