NHAI Imposes ₹15 Lakh Fine on Delhi Toll Plaza; Issues Notice for Potential Ban

The National Highways Authority of India (NHAI) has imposed a fine of ₹15 lakh on Riddhi Siddhi Associates, the agency operating the Bijwasan toll plaza in Delhi. This raises the question: why was such a heavy fine imposed on the agency?

If you frequently travel by road in the Delhi-NCR region, you likely encounter toll plazas on national highways. Imagine a scenario where a toll plaza employee behaves inappropriately or mistreats you—what would you do?

A similar incident has come to light at a toll plaza in Delhi. Notably, the NHAI has imposed a fine of ₹15 lakh on the agency responsible for toll collection. Let’s examine the details of the incident and the reasons behind this significant penalty.

The incident occurred at the Bijwasan toll plaza in Delhi. In addition to the fine, the NHAI has issued a 'show-cause' notice to the operating agency.

Why was this action taken?

An employee at the Bijwasan toll plaza behaved inappropriately toward a road user. Following complaints, the NHAI conducted an investigation. According to the NHAI, the agency failed to monitor its staff's conduct or manage the situation effectively, which led to the imposition of this fine. The incident took place on November 5, 2026.

Furthermore, there is a proposal to bar the agency and its owners from participating in future NHAI tenders for a period of one year. It is, therefore, important to identify the agency that has been penalized.

Which agency was fined?

The NHAI has imposed a fine of ₹15 lakh on Riddhi Siddhi Associates, the agency that operates the Bijwasan toll plaza. In other words, if an employee at a toll plaza behaves inappropriately toward you, you can file a complaint against them.

The operation of the toll plaza will be handed over to another agency.

Significantly, the NHAI has not only imposed a fine on the agency currently operating the toll plaza but has also directed it to transfer the operations to another agency. The current operator has until November 14, 2026, to complete this transition. If you frequently travel through toll plazas, you should be aware of the types of issues for which you can file a complaint.

What kind of issues can you report?

Using the 'Rajmargyatra' app, you can report various issues related to toll plazas to the NHAI, such as:

Inappropriate behavior by toll plaza staff.
Issues related to FASTag.
Concerns regarding the management and operations at the toll plaza.
Unsanitary conditions in public restrooms at the toll plaza.
Problems related to road maintenance or potholes on the highway.
Any other potential hazards you may encounter on the road.