LPG Cylinder Still Not Booking After 25 Days? Here's Where You Can File a Complaint

LPG Gas Complaint: If you are unable to book an LPG cylinder even after 25 days have passed, do not panic. File a complaint on the PG Portal or call your gas company's helpline number, where your issue can be resolved quickly.

LPG Gas Complaint: These days, many people across the country are facing difficulties in booking LPG cylinders. In some instances, bookings are not going through at all, while in others, there are significant delays in delivery even after a booking has been confirmed. Consequently, people are being forced to make repeated trips to their gas agencies, resulting in a waste of both time and effort. Notably, many people remain unaware of the actual reason behind these issues.

As a result, the frustration only mounts. If you, too, are unable to book a cylinder even after 25 days have elapsed, or if your delivery has stalled, there is no need to panic. By obtaining the correct information and filing a complaint at the appropriate channel, you can find a resolution to your problem. Let's understand exactly why this issue is arising and what the potential solutions are.

Why Are LPG Cylinder Bookings Not Going Through?

First and foremost, it is essential to understand the underlying cause of the booking difficulties. Recently, the government tightened certain regulations to ensure better management of gas stocks. It is now mandatory to maintain a minimum gap of 25 days between two consecutive bookings for domestic LPG cylinders. This means that if you have recently received a cylinder,

your request for a new booking will not be accepted until the stipulated waiting period has been completed. Often, people remain unaware of this rule and attempt to book repeatedly, which only leads to further confusion. Additionally, a sudden surge in user traffic on the app or website can cause the system to slow down, potentially resulting in failed bookings.

How to File a Complaint?

If your issue is not related to the aforementioned regulations, and the agency is still failing to address your concerns, you can file a complaint directly on the PG Portal. This is a government-operated platform where your grievance is forwarded directly to the relevant department. To proceed, simply visit the website and either log in to your existing account or create a new one. Next, select the ‘Lodge Public Grievance’ option and choose the section related to the Ministry of Petroleum. Here, clearly describe your issue, enter your consumer number and agency details, and submit the form. Once submitted, you will receive a tracking ID for your complaint, and appropriate action will be taken within a stipulated timeframe.

Immediate Assistance Available via Helpline

If you prefer not to file a complaint online, calling the dedicated helpline number is also a convenient option. The number 1800-2333-555 has been designated for Indane Gas and HP Gas, while for Bharat Gas, you can call 1800-22-4344.

Through these channels, your complaint is registered immediately, and in many instances, a resolution is provided on the spot. The government has explicitly stated that there is no shortage of LPG and that adequate stocks are available. Therefore, if you encounter any difficulties, you can obtain a quick resolution by filing a complaint through the appropriate channels.