Indigo Crisis: Want a refund for flight delays or cancellations? Here's how to claim it; step-by-step process..
India's largest airline, IndiGo, recently canceled hundreds of flights at major airports, including Delhi, Mumbai, and Bengaluru, leaving thousands of passengers stranded. These cancellations have disrupted the travel plans of many passengers.
If you are among those affected, here's a step-by-step guide on how to claim a full refund or reschedule your flight without any hassle.
How to Claim a Refund
Go to the IndiGo website
Scroll down to "Support"
Select "Plan B," which will help you modify, cancel, or process a refund
Enter your PNR/booking reference number and email ID/last name
Choose to change your flight or cancel your flight – you can change the time and/or date of your flight or cancel it and process a refund
How long will it take to receive the refund?
Once your request is processed, the refund will typically be credited to your account within seven business days. If you booked through a travel agency, please contact the agency directly to process your refund.
How the IndiGo Crisis Began
The IndiGo crisis began when the company failed to comply with new regulations. India's aviation sector regulator, the Directorate General of Civil Aviation (DGCA), launched the second and final phase of new flight duty time limitation rules in November. The first phase was implemented in July after a delay of almost a year.
In November, the Directorate General of Civil Aviation issued new rules aimed at improving crew safety and rest hours. This included increasing weekly rest periods and modifying rules for night duty.
What is the current situation?
In a statement issued on Sunday, IndiGo said that its board of directors has formed a crisis management group to address the ongoing flight cancellations and delays across the country. This decision was made after an emergency board meeting on the first day of the crisis.
Disclaimer: This content has been sourced and edited from Dainik Jagran. While we have made modifications for clarity and presentation, the original content belongs to its respective authors and website. We do not claim ownership of the content.
