Important news for Delhi Metro commuters: A mistake during online recharge could prove costly; here is the DMRC rule.

Delhi Metro Card: If you travel by metro, this news is relevant to you. What happens if you accidentally recharge someone else's metro card while trying to recharge your own online? Will you get a refund?

Delhi Metro Card Update: Nowadays, a large number of people prefer traveling by metro. Regular commuters often get a metro card to avoid standing in queues to buy tickets. Using a metro card not only saves time but also makes the journey cheaper, as there is a difference in fare compared to standard tickets.

This is why people prefer using metro cards. Many choose to recharge their cards online rather than at the station. However, consider this: what if, in a rush, you accidentally recharge someone else's card?

What happens if the top-up isn't done within 180 days?

If you recharge your metro card online, you likely know that you must visit a metro station to complete the 'top-up' process after the initial recharge. If you accidentally recharge someone else's card and that card is not topped up within 180 days, the recharge may expire, and no refund will be issued.

What happens if the top-up is done within 180 days?

If the cardholder tops up the card you accidentally recharged within the 180-day window, the funds will be added to their card, and you will not receive a refund.

Will you get your money back?

If you accidentally recharge another active metro card, the DMRC considers it a successful transaction—even if the recharge was made to the wrong card by mistake.

Will you get a refund if you complain to the DMRC? The answer is no; even if you contact the metro station's customer care, send an email, or call the helpline after recharging the wrong card, you will not receive a refund. Since the user bears full responsibility for performing the online recharge themselves, a refund is not provided in such cases.

Why is there no refund?

The primary reason is that some metro cards are not linked to a specific individual's name. Consequently, it is impossible to transfer the funds from the incorrectly recharged card to another account, as the authorities would find it difficult to identify the card's owner or the person who made the mistake.

Keep a few things in mind

If you recharge your metro card online, always keep the following points in mind:

Enter the card number correctly during the recharge process.
Double-check the number after entering it.