If someone picks a fight on the metro, here is how you can get help within a minute—keep these 5 helpline numbers handy..

The metro has emerged as a popular mode of transport in major cities across the country, including Delhi-NCR, with lakhs of people using it daily to commute to work. However, there have been harrowing incidents reported during metro journeys that leave one shaken. Recently, a man was beaten nearly to death following a minor dispute over a seat in the Delhi Metro; he later succumbed to his injuries. In light of this, it is crucial to know how to seek legal assistance should a dispute arise while traveling on the metro.

While the metro has become a preferred mode of transport, minor disagreements between passengers can sometimes escalate into serious altercations. If someone behaves inappropriately inside a coach or on the metro premises, one should seek official assistance immediately rather than panicking or taking the law into one's own hands. The administration and police maintain a zero-tolerance policy regarding rule violations within the metro system.

**Fastest ways to get immediate help**
Inside the metro coach, there is an 'Emergency Talk-Back' button located near the doors. In the event of a fight or an emergency, pressing this button allows you to speak directly with the train operator, who can immediately alert security personnel at the next station. If you are at a station or on a platform, proceed immediately to the station control room or the customer care center; the officials there will promptly dispatch security personnel to the scene. Security staff are always stationed at platforms, entry gates, and ticket counters; report the incident to them immediately. You can also seek assistance via helpline numbers:
Delhi Metro: 24x7 Helpline 155370 | CISF Security Control: 1911 | Emergency Police Service: 112 | X Handle: @Official_DMRC | Metro Customer Care No.: 18001805014

**Penalties for brawling or fighting**
Engaging in disputes, using abusive language, or causing inconvenience to fellow passengers on the metro attracts strict action under the Metro Railways (Operation and Maintenance) Act, 2002, and the Bharatiya Nyaya Sanhita (BNS).

**Penalties under the Metro Act**
The fine for fighting or creating a ruckus inside the metro has been raised to ₹2,500; additionally, security officials can immediately eject you from the metro. Meanwhile, the fine for causing a dispute after unauthorized entry into a women's coach can go up to ₹5,000.

**Criminal cases and imprisonment under BNS**
For disturbing the peace—specifically through intentional abuse or provocation—Section 352 of the BNS prescribes imprisonment of up to two years or a fine. In cases involving the violation of a woman's dignity, using abusive language or committing obscene acts against a woman constitutes a non-bailable offense under Section 79 of the BNS, attracting severe punishment. For criminal intimidation—such as threatening to kill or cause injury—Section 351 of the BNS provides for imprisonment ranging from two to seven years.

**Avoid these mistakes at all costs**
Engaging in a physical altercation is a legal offense. Police apprehend accused individuals based on CCTV footage. Pressing the alarm button without a valid reason can also result in a fine.

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