How to File a Complaint with RERA? A Step-by-Step Online Process for Homebuyers

Homebuyer Rights: If a builder is negligent or fails to honor promises when you buy a home, you can seek legal protection for your rights by filing an online complaint under Section 31 of the RERA Act, 2016.

RERA Complaint Process: Buying a home is a major dream for everyone, but builder negligence or a breach of promises can turn this dream into a nightmare—a situation that impacts your entire life. If you are planning to buy a home or have already invested in a project, it is crucial to be aware of these rights. This knowledge helps you protect yourself against arbitrary actions by the builder and enables you to seek legal assistance if needed.

There is no need to panic in such situations; as a homebuyer, the Real Estate Regulatory Authority (RERA) serves as the strongest legal platform to safeguard your rights. Under Section 31 of the RERA Act, 2016, any buyer can file a complaint against a builder or real estate agent. Let’s look at the online process for filing a complaint with RERA.

What is the online process?

To file a complaint, first visit the official RERA website of the state where the property is located (e.g., UP RERA, MahaRERA, Delhi RERA, etc.). Register as a complainant using your mobile number and email ID, and create a login ID and password.

After logging in, click on the 'File Complaint' or 'Grievance' section and fill in all the necessary details regarding your complaint. Once the complaint is filed, you must pay the prescribed government fee online. This fee varies by state and generally ranges from ₹1,000 to ₹5,000. After the fee is paid, you receive a Complaint Reference Number (CRN), which allows you to track the status of your complaint.

What is the difference between Form M and Form N?

Form M: Form M is used when a builder violates any RERA rule—such as delaying the project, altering plans without permission, or failing to register the project.
Form N: Form N is used when a buyer seeks compensation or interest for financial losses incurred due to the builder's fault. This form is filed before the Adjudicating Officer.

5 Key Rights of Buyers under RERA

Right to Information: Buyers can access the project's approved plans, layout, stage-wise work progress, and other essential information.
Right to Timely Possession: The builder must hand over the flat by the date specified in the 'Builder-Buyer Agreement.' If the flat is not delivered on time, the buyer can claim interest or compensation.
Right to Refund: If the builder delays the project or violates regulations, the buyer can withdraw from the project. In such a scenario, the builder must refund the buyer's entire amount, including interest.
Guarantee of Quality Construction: If any structural defect or construction-related issue arises within five years of possession, the builder is required to rectify it free of cost.
Restriction on Unauthorized Changes: The builder cannot alter the project's layout or plans without the written consent of two-thirds of the buyers.