How to Deactivate Your FASTag Account: Simple Steps and Complete Refund Process
FASTag has transformed highway travel by making toll payments seamless, digital, and faster. Using RFID technology, it allows vehicles to pass through toll plazas without stopping, ensuring a smooth journey. However, there are times when deactivating a FASTag account becomes necessary—especially when selling your vehicle, transferring ownership, or facing persistent account-related issues such as KYC problems or low balance glitches.
This detailed guide explains how to close your FASTag account online and offline, what benefits deactivation offers, and the correct way to claim your refund. Written in a simple, engaging, and SEO-friendly format, it follows Google News guidelines and ensures clarity at every step.
Why You May Need to Close Your FASTag Account
The most common reason for FASTag deactivation is the sale or transfer of a vehicle. Since FASTag is linked to a specific vehicle and its registration number, keeping it active after selling the vehicle may result in unauthorised toll deductions.
Other reasons include:
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KYC issues: If your FASTag has not been verified or is stuck due to documentation problems.
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Technical glitches: Repeated payment failures or balance-related errors.
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Switching banks: If you want to close an old FASTag account and get a new one from another issuing bank.
Closing the account at the right time helps avoid future complications and ensures better financial control.
Key Benefits of FASTag Deactivation
Deactivating your FASTag has several practical advantages, such as:
1. Prevents Unauthorised Toll Deductions
Once the account is closed, no further amount can be deducted from it—even if the vehicle is being used by someone else.
2. Ensures Safe Refund of Remaining Balance
Any unused balance in the FASTag wallet is refunded to your linked bank account once the closure request is processed.
3. Avoids Misuse After Sale of Vehicle
If a sold vehicle continues to use your FASTag, violations, penalties, or toll charges may get linked to your name. Timely deactivation eliminates this risk.
How to Close Your FASTag Account Online
Most banks allow FASTag closure directly through their digital platforms. Here’s the step-by-step process:
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Visit your bank’s official website or log in through the NETC portal.
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Navigate to Account Settings and click on ‘Account Closure’ or ‘Close FASTag Account’.
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Provide the reason for closure.
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Upload required documents such as:
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Vehicle Registration Certificate (RC)
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Your ID proof
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Submit the request.
Once the bank verifies your documents, the account will be closed and your remaining balance will be refunded to your linked bank account.
How to Close Your FASTag Account Offline
If you prefer offline assistance, follow these steps:
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Visit the nearest branch of the bank that issued your FASTag.
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Request an Account Closure Form and fill in the required details.
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Submit necessary documents including RC and ID proof.
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After submitting the form, collect the acknowledgment receipt.
The bank will process your request, and the refund will be transferred to your bank account within a few working days.
Important Points to Keep in Mind
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Closure procedures may differ slightly from one bank to another. Always check the exact process on your issuing bank’s website.
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After raising the closure request, track the refund status to ensure the balance is successfully credited.
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If your vehicle is sold, deactivate FASTag immediately to avoid wrongful toll deductions.
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Make sure KYC details are updated before applying for closure to prevent delays in verification.
Final Thoughts
FASTag plays an important role in making travel cashless, convenient, and efficient. But when the situation demands—such as selling a vehicle or facing technical issues—knowing how to close your FASTag account correctly becomes essential. By following the online or offline steps provided above, you can deactivate your account smoothly and ensure a timely refund of your remaining balance.
Being informed about these procedures not only protects you from financial losses but also ensures responsible use of digital payment systems linked to your vehicle.
