How satisfied are you with Delhi Metro's services? DMRC is set to launch a Customer Satisfaction Survey..

Delhi Metro Survey: If you travel by the Delhi Metro, this news is of utmost importance to you. The DMRC is launching a new initiative to gauge its passengers' opinions and to enhance the quality of its facilities and services. The 13th edition of the Customer Satisfaction Survey is being conducted from April 13, 2026, to May 10, 2026. This survey is being organized by a London-based transport strategy center, which operates the COMET benchmarking group. Let's delve into the details...

What Do Passengers Think About the Delhi Metro?
The primary objective of the Customer Satisfaction Survey is to understand what metro passengers think about various aspects of the services provided. Through this initiative, suggestions and feedback will be solicited from passengers to facilitate improvements in service quality. Officials believe that incorporating passenger feedback can make metro services even more effective and convenient.

Passengers Can Submit Their Responses Here
Passengers interested in participating in the survey can submit their responses by visiting the official website of the Delhi Metro Rail Corporation—https://delhimetrorail.com/—and following the provided link. The survey is available in both Hindi and English, ensuring that the widest possible audience can participate with ease.

Topics on Which You Can Share Your Opinion
In this survey, passengers can share their views on several key aspects related to the metro service. These include factors such as metro availability, station accessibility, ease of use, information provided before and during the journey, punctuality, customer service, travel comfort, crowding levels, security arrangements, and overall satisfaction.

An Appeal to Passengers to Participate in Large Numbers
It has been reported that several metro organizations from across the globe are also participating in this survey. The objective is to gain an understanding of how passengers in different countries perceive their respective metro services. The results of the survey will aid in the adoption of best practices, thereby enabling the provision of even better facilities to passengers. Officials have appealed to passengers to participate in this survey in large numbers and provide their honest feedback. They state that this will enable metro services to be further improved in the future, in accordance with the needs of the passengers.

Disclaimer: This content has been sourced and edited from NDTV India. While we have made modifications for clarity and presentation, the original content belongs to its respective authors and website. We do not claim ownership of the content.Disclaimer: This content has been sourced and edited from NDTV India. While we have made modifications for clarity and presentation, the original content belongs to its respective authors and website. We do not claim ownership of the content.