High Electricity Bills in Delhi: Where and How to File a Complaint?

Delhi Electricity Bill Complaint: If you live in Delhi and have received an unusually high electricity bill, do not panic. Here, we explain where and how to lodge a complaint regarding high electricity bills.

Delhi Electricity Bill Complaint: During summer, air conditioners and coolers run all day in every household; similarly, in winter, blowers and heaters are constantly in use. Naturally, using such appliances leads to higher electricity bills. However, if you feel your bill is unexpectedly high, there is no need to worry. Electricity consumers in Delhi can easily file a complaint regarding high bills. Furthermore, complaints can also be lodged if you suspect the meter reading is incorrect.

When can you file a complaint?

Since electricity bills are not always incorrect, it is important to know when to file a complaint. You can complain if your bill is suddenly much higher compared to previous months or if there is a discrepancy between the meter reading and the units listed on the bill. Additionally, a complaint can be filed if you receive a high bill despite your house being locked (unoccupied) during the billing period.

You can also approach the electricity company if you suspect a technical fault in the meter. Just ensure you carefully review your electricity bill before complaining. Compare the meter reading listed on the bill with the current reading on your home meter. Also, check if any outstanding dues from the previous month or late payment charges have been added; the bill amount often increases when a previous month’s bill is included.

How to file a complaint?

Different DISCOMs (distribution companies) supply electricity to various areas in Delhi. You can file a complaint via your electricity company’s website, mobile app, or customer care helpline. Alternatively, you can lodge a complaint at the nearest customer care center.

What documents are required when filing a complaint?

Consumer number
Copy of the electricity bill
Previous month’s electricity bill
Photo of the current meter reading
Mobile number
Home address

Right to have the meter tested

If you feel that the electricity meter is not functioning correctly, you can request a meter test. The electricity company conducts the test in accordance with established rules. If the meter is found to be faulty during the test, the bill may be adjusted as per the regulations.

Where to go if the complaint yields no result?

If the electricity company does not resolve your issue within the stipulated time or if you are dissatisfied with the response, you can take the matter to the Consumer Grievance Redressal Forum. If the dispute persists even after this, you have the right to appeal to the Electricity Ombudsman.

Easy ways to manage your bill:

Note down the meter reading every month.
Pay the electricity bill on time.
Use 5-star rated appliances instead of old ones.
Keep the AC temperature between 24°C and 26°C.
Switch off lights and fans when not in use.
Check your electricity bill periodically.

Keep these points in mind:

There is no need to panic if your bill is actually incorrect. Instead of paying the bill without verification or ignoring the issue, contact your electricity company immediately. Filing a complaint on time can lead to a quicker resolution, and if an error is found in the bill, the amount payable will be reduced.