Here’s how you can recover money sent to an incorrect UPI ID; here is the complete procedure for filing a complaint..

UPI has made sending money easy, but if funds are accidentally sent to the wrong account, recovering them can be quite difficult. Often, money is sent to the wrong person due to haste, or because an incorrect UPI ID or QR code was selected. In such a situation, instead of panicking, it is essential to file a complaint immediately. First, locate the transaction details within your UPI app and inform your bank. While there is no guarantee that the money will be recovered, following the correct procedure may help in getting it back.

What should you do first in the event of an incorrect UPI payment?
UPI transactions are usually completed within a few seconds. If you have successfully sent money to the wrong person, there is no simple option within the payment app to cancel the transaction directly. However, you can initiate the recovery process by filing a complaint. To do this, keep the transaction date, amount, reference number, and the UPI ID to which the money was sent ready. This information will assist in filing a complaint and help the bank identify the transaction.

How to file a complaint via a UPI app
Open the UPI app that you used to send the money. Go to your transaction history and select the relevant payment. You should find an option to file a complaint or report an issue; click on it and provide details regarding the incorrect payment. Subsequently, contact your bank’s customer care. Inform them that funds were transferred to the wrong UPI ID by mistake. Request that they register a complaint and provide you with a complaint reference number. It is important to file a complaint with the bank in addition to reporting it within the app. This ensures you have a record of the complaint, which can be used for further action and follow-ups.

Why might it take time to recover the funds?
There is a distinction between money that has been successfully sent to an incorrect account and a transaction that has failed. If a payment fails but the amount is deducted from your account, it may be refunded through the established procedure. However, if the funds have been successfully credited to another person's account, the process is different. Generally, a bank cannot directly withdraw funds from another customer's account without following a specific procedure. In such cases, your bank may contact the recipient's bank to request a refund. If necessary, the recipient may also be contacted. Please note that filing a complaint does not guarantee a refund; the likelihood of recovering the funds depends on the specific circumstances of the case and the level of cooperation from the other party.

What if the recipient refuses to return the funds?
If the recipient is willing to return the money, it can be recovered through the formal banking process. If they do not cooperate, ensure you keep a record of your complaint reference number and all documentation related to the transaction. Stay in regular contact with your bank. If the bank fails to resolve the issue, you may escalate the matter to their grievance redressal department. Subsequently, for eligible cases, a complaint can be filed under the Reserve Bank of India’s (RBI) Integrated Ombudsman Scheme, provided that the applicable rules and eligibility criteria are met.

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