Found Substandard Food at a Metro Station Food Court? Here’s How to Complain and Get a Full Refund

Delhi Metro Food Court: If you encounter issues regarding hygiene or food quality at a metro station food court, you can file a complaint. Here are the details.

Delhi Metro News: People often use the metro for their daily commute, as it offers an affordable, air-conditioned travel experience. Metro stations feature various food courts where passengers can buy refreshments if they get hungry during their journey. But what if you face a problem while eating at a metro station food court? There is no need to panic in such a situation, as customers have the right to lodge a complaint.

Complain Immediately to the Food Court Manager

In case of such an issue, complain to the food court manager right away; however, if you do not receive a satisfactory resolution from them, you have other options available.

Lodge a Complaint with DMRC

You can also file a complaint with the DMRC. Once the complaint is received, action can be taken against the food court vendor. Furthermore, their license could even be cancelled for violating regulations. You can call the DMRC helpline number to do this.

Steps to Take Immediately If You Find an Issue with the Food

If you purchase food or beverages at a metro station and discover hygiene or quality issues, the first step is to preserve the evidence, such as:

Keep the food bill safe.
Retain a record of the digital payment.
Immediately take photos and videos of the food.
If consuming the food affects your health, keep your medical report safe.

Where to Complain If You Don't Get a Resolution?

If the food court manager does not listen to you or fails to resolve the issue, you can complain to the National Consumer Helpline. You can register your complaint by calling their toll-free number, 1915. They will help find a solution to your problem. Additionally, you can lodge a complaint regarding food quality issues with your state's Food Safety Department or via the FSSAI 'Food Safety Connect' portal.

Keep these important points in mind

Before filing a complaint, ensure you have the following details ready:

Name of the metro station
Date
Photos and videos
Food court details
Proof such as the bill