Excess money deducted from your FASTag? Here’s how to complain and potentially get a refund.

FASTag Alert: Do you have a FASTag? If excess money is deducted from your FASTag, you can recover the amount by filing a complaint and providing the necessary details.

FASTag Update: If you travel on expressways, this news is relevant to you. Frequent expressway travelers often get a FASTag to avoid the hassle of repeated toll plaza payments; however, an excess deduction can result in a financial loss. Did you know that taking timely action can help you secure a refund? If not, here is what you need to know.

What to do first?

Instances often arise where excess money is deducted from a FASTag, or a transaction is charged twice due to an error. In such cases, you should first gather specific details, such as:

Vehicle number
FASTag ID
Toll plaza name
Date and time
Additionally, keep the SMS notification received from the bank and the transaction ID handy.

Where to file a complaint

If excess money is deducted from your FASTag, you can immediately lodge a complaint via the NHAI toll-free helpline at 1033. Provide all necessary evidence and explain the situation clearly during the call.

File a complaint via email

You can also send a complaint regarding such issues via email to IHMCL (Indian Highways Management Company Limited). Ensure you include all the required details.

Try another method

If your FASTag is linked to a bank or an app, you can also file a complaint through their 'Help' section. Provide full details and request a refund.

Will the money be refunded?

Please note that once you lodge a complaint, an investigation is conducted, and the refund process is initiated if the claim is found to be valid. As for the time required, it can take anywhere from 48 hours to 7 days.