Don't pay more than the MRP; find out where and how to complain against shopkeepers charging arbitrary prices.

Consumer Rights: Has a shopkeeper ever charged you more than the MRP? Let’s find out what your rights are in such a situation and where and how you can file a complaint.

Consumer Rights: You must have encountered a situation at some point where a shopkeeper charged you more than the MRP. Suppose you go to a shop to buy a water bottle and the shopkeeper asks for ₹40, even though the MRP printed on the bottle is only ₹20. When you ask the reason for the higher price, he claims the extra ₹20 is for chilling the water—meaning that since the bottle was kept in a fridge, you have to pay extra for it. In such situations, very few people realize that charging more than the MRP printed on packaged goods is against the rules. If a shopkeeper does this, you can file a complaint against them.

What to do in such a situation?

If a shopkeeper asks for more than the MRP for a packaged item, first show them the MRP printed on the packet and ask them to charge the correct price. Sometimes, this happens due to a mistake, and the matter gets resolved right there. However, if the shopkeeper refuses to listen and insists on charging the higher price, you can take further action.

How to file a complaint?

According to the Department of Consumer Affairs, if this happens to you, you can file a complaint with the National Consumer Helpline (NCH) at 1915. This helpline was established to assist consumers. Here, grievances are resolved in collaboration with over 1,000 partners. The service is available in 17 languages, making it easy for people to file complaints in their own language.

Keep these important points in mind

When filing a complaint, make sure to keep the following points in mind:

Keep the bill or receipt for the item with you.
Take a photo of the MRP printed on the packaged item.
Note down the name and address of the shop. Provide complete and accurate information when filing a complaint.

Doing so will strengthen your complaint and help you secure a resolution faster.
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Filing a complaint is important.

People often wonder what the point is of complaining over a mere 10 or 20 rupees. However, this is a major mistake. Every customer should be aware of their rights; this is the only way to curb practices like shopkeepers unfairly overcharging. A single complaint from you not only helps you get your money back but can also save other customers from similar trouble—meaning the lesson is learned by one, but the benefit extends to all. You are not obliged to pay more than the MRP when making a purchase. If a shopkeeper does not listen to you, do not remain silent. Exercise your rights and lodge a complaint with the National Consumer Helpline at 1915.