Did the FASTag Annual Pass improve or hinder vehicle speed at toll plazas? Survey results are in.

According to an NHAI survey, the introduction of the FASTag Annual Pass has improved vehicle movement across 580 toll plazas. Payment-related complaints and disputes have decreased, while 91% of the feedback received was positive.

If you frequently travel on national highways or expressways, this news regarding the FASTag Annual Pass is relevant to you. According to a survey by the National Highways Authority of India (NHAI), vehicle movement at toll plazas has improved significantly since the launch of the FASTag Annual Pass. Moreover, there has been a substantial reduction in payment-related complaints and disputes at toll plazas.

The primary objective of the FASTag Annual Pass is to simplify toll payments for regular users of national highways. The NHAI assessed the pass's impact by surveying 580 toll plazas across the country, receiving an average of 91% positive feedback. Let us look at the survey findings and identify who stands to benefit from this pass.

What changed at toll plazas with the FASTag Annual Pass?

According to the NHAI survey, a 94% improvement was recorded in service quality and vehicle movement at toll plazas.
Payment-related complaints dropped by 89%.
Disputes regarding toll exemptions fell by more than 84%.
Incidents of violence decreased by over 89%.
A 96% decline in cash and UPI transactions was also noted.
Operational tasks for toll plaza staff became easier, and the need for FASTag recharges within the toll lanes was reduced.

At how many toll plazas is the FASTag Annual Pass applicable?

The FASTag Annual Pass has been introduced for individuals who regularly travel on national highways. A key advantage is that, instead of repeatedly recharging your FASTag, you can make a one-time payment to access toll facilities for a specified period.

This pass is valid at approximately 1,150 toll plazas across the country.
A one-time payment of ₹3,075 is required for this pass.
The pass remains valid for one year or up to 200 toll crossings, whichever occurs first.
This facility is available for non-commercial vehicles with a valid FASTag.
Once payment is made, the pass becomes active on the existing FASTag linked to the vehicle.

How to activate the FASTag Annual Pass?

If you wish to avail of this facility, you simply need to follow a few easy steps.
First, ensure that the FASTag on your vehicle is valid and active.
Next, visit the 'Rajmargyatra' app or the relevant official website.
Select the 'FASTag Annual Pass' option and pay the prescribed fee.
Upon completion of the payment, the pass will be activated on the existing FASTag linked to your vehicle.