Cyber Crime: SBI customers were duped of ₹2.6 crore; this is how the cyber crime was committed..

Credit Card: The Intelligence Fusion and Strategic Operations (IFSO) unit of Delhi Police Special Cell has busted a major cybercrime syndicate and arrested 18 fraudsters.

This gang was operating from Kakrola and Uttam Nagar in Delhi and had defrauded 2.6 crores by targeting State Bank of India (SBI) credit card holders.

So far, the gang has defrauded more than 350 people. After a six-month-long operation by a special team formed under the supervision of ACP Vijay Gehlawat and led by Inspector Kuldeep Kumar, the entire network was nabbed. The accused arrested after raids in Jaipur, Mathura, Gurugram, Kakrola, and Uttam Nagar include kingpin Ankit Rathi, Wasim, and Vishal Bhardwaj, who used to handle the entire strategy and money operations.

Many things were recovered from them
52 mobile phones, several SIM cards, and bank details of customers have been recovered from them. It has been revealed that the gang used to get confidential customer data from insiders of authorized call centers. The accused used to call the victims by posing as SBI customer service officials and obtain sensitive information like OTP and CVV.

These credentials were used to buy gift cards and domestic air tickets on platforms like EaseMyTrip and Woohoo. Later, these gift cards were sold to travel agents and converted into cash or cryptocurrency.

According to IFSO Deputy Commissioner Vinit Kumar, a complaint was lodged regarding the operation of a call center located in Kakrola in the Dwarka area, which was part of a highly organized cybercrime gang operating from Delhi. Investigation revealed that the fraudsters used to cheat SBI credit card holders across the country.

The syndicate got the confidential data leaked from the Gurugram-based Teleperformance call center, where employees associated with Card Protection Plan (CPP) services had been stealing data internally for years. This data included customer name, registered mobile number, and partial card details. The investigation has pegged the estimated financial loss at around Rs 2.6 crore.

This is how the syndicate worked

The Gurugram-based authorised Card Protection Plan (CPP) call centre used to harvest confidential SBI credit card data from Teleperformance employees. Fraudsters calling posing as CBI officials used to obtain OTP and CVV from customers. The stolen details were then used to buy high-value e-gift cards on platforms like EaseMyTrip and Woohoo.

Disclaimer: This content has been sourced and edited from Dainik Jagran. While we have made modifications for clarity and presentation, the original content belongs to its respective authors and website. We do not claim ownership of the content.