CRCS Sahara Refund Portal: Where to log-in for refund from Sahara, what to do if the claim is more than 50 thousand...

After all the challenges, finally, the process of refund of about 2 crore investors who have invested money in cooperative societies of Sahara Group has started. Union Cooperative Minister Amit Shah has also launched Sahara's refund portal. But, there are many questions among investors regarding this. Today we know the answers to these questions from Ashwini Rana, an expert in banking matters and the founder of Vice of Banking.

Is there a fee being charged for this refund?
No, the Cooperative Ministry has clearly stated that the investors will not have to deposit any fee to get their money refunded. No matter how much the money is, no fee will be charged for refunding it.

Where can I claim a refund?
The Cooperative Ministry has also made it clear to the investors of Sahara Group that refunds can be claimed only through the online portal. Your application can be made by visiting https://mocrefund.crcs.gov.in. Application made in any other way will not be accepted.

How can I log in to the portal?
First of all, go to https://mocrefund.crcs.gov.in and click on Depositor Registration. Here enter the last 4 digits of your Aadhaar which is linked to the mobile. After this, click on Get OTP and enter the OTP received on the mobile, and complete the application.

Who can apply, will all customers get a chance?
Only those investors will get a chance to apply, whose money is still outstanding and are valid customers. Along with this, the money of those who invested in 4 cooperative societies of Sahara Group will be returned. This includes cooperative societies like Hamara India Credit Cooperative Society Limited-Kolkata, Sahara Credit Cooperative Society Limited-Lucknow, Saharayan Universal Multipurpose Society Limited-Bhopal, and Stars Multipurpose Cooperative Society Limited-Hyderabad.

What are the details required to submit the claim request?
A deposit account number, a mobile number linked to Aadhaar, a deposit certificate, or a passbook will be required to get money back from Sahara's cooperative societies.

If the claim is more than 50 thousand then what documents will be required?
If a customer applies for a refund of more than Rs 50,000, then he will have to provide PAN details along with other information including bank details. No refund of more than Rs 50,000 will be given to any customer without PAN details.

How much money are you ready to pay in the first phase?
The Cooperative Ministry has made it clear that no matter how much money is left of the customer, he will be given a refund of only Rs 10,000 under the first phase. If it is successful, then the process of refunding a larger amount will be started.

Do separate applications have to be made if a customer has more than one deposit account?
it's not like that at all. All the deposit accounts of the customer in Sahara's co-operative societies, of them will have to apply by giving details in a single claim form. It will be necessary to give detailed information about each deposit one by one. Even if the application is not being made in the single claim form. The customer has to scan and upload the original deposit certificate.

Will there be a chance to add to the claim once claimed?
The ministry has a clear guideline that once the claim form is submitted, the customer will not be given a chance to add anything to it. Therefore, it is very important to verify all your details before submission. Once the form is submitted, nothing can be added to it again.

In which format do the documents have to be uploaded and what is the method?
Depositors claiming refunds will have to upload all their documents in PDF/JPEG/PNG/JPEG2 format only. For this, the ministry has released a short video, in which the method of uploading the form has been explained. The video can be viewed by visiting https://mocrefund.crcs.gov.in/Help link.

What will be the size of the document to be uploaded along with the claim?
The Cooperative Ministry has said that the size of the deposit certificate and passbook should not be more than 200 kb under any circumstances. Similarly, the size of the claim form should not be more than 2 MB, nor should the size of the PAN be more than 50 KB.

In how many days money will be received and where to contact for any problem?
To help the customers, the ministry has issued toll-free numbers, which can be called for any query. Depositors can get answers to their queries on the numbers 1800-103-6891 and 1800-103-6893. Once the claim is successfully submitted, it will be verified within 30 days and the money will also come into the account within 45 days.