Cab Aggregator: Cab aggregator companies continue to be arbitrary, this is how they are charging extra from users..

You are the one who does everything; we are the other; such is the attitude of cab aggregator companies towards collecting undue money from passengers. These companies removed the word advance tip from the app due to fear of action, but in its place started collecting extra money in the name of the cab driver.

In response to the notice of the Central Consumer Protection Authority (CCPA), the companies have removed the word tip collected during booking. The main reason for this is the strictness shown by the CCPA. However, the companies are now asking for extra money for the driver. This is the reason why the Ministry of Consumer Affairs has not given a clean chit to these companies. Also, the investigation of this matter is still going on.

Recovery was done in the name of the tip.

Earlier, cab aggregator companies used to give the option of giving a separate tip of Rs 10, 20, 30 and 50 to the driver along with the payment option on completion of the trip, but ever since a complaint regarding this reached the Central Consumer Protection Authority, the cab aggregator companies have removed the tip option, but are using another way to collect extra money from the cab users.

How is recovery being done now?

The cab aggregator companies have certainly removed the option of giving tip to the driver on completion of the trip from their app, but instead of this, the cab aggregator companies are collecting money from the cab users through another way, for this, the companies are giving the option of giving extra charge to the driver for calling the cab, auto quickly while booking the ride.

The complaint of the matter is ongoing.
The Central Consumer Protection Authority has come into action regarding the arbitrariness of the cab aggregator companies, in such a situation, even after removing the tip option, the Central Consumer Protection Authority has not given a clean chit to the cab aggregator companies and has continued the investigation of the matter.

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