Big Gift for Pensioners: AI-Powered 'Pension Sahayak' Portal Launched; Grievances Resolved in a Flash

Pension Sahayak Portal Launched: The Pension Fund Regulatory and Development Authority (PFRDA) has launched an AI platform named 'Pension Sahayak' to simplify the resolution of pension-related grievances.

Pension Sahayak Portal Launched: It is often observed that filing pension-related complaints involves long waits or issues regarding PRAN numbers and login credentials. If you are also facing such hassles, this news is crucial for you. Addressing these very issues, the PFRDA has launched an AI platform called 'Pension Sahayak.' Its objective is to make the grievance redressal process faster, easier, and more user-friendly. Now, there is no need to make rounds of offices for pension-related tasks; complaints can be filed conveniently from the comfort of your home.

Know About the Pension Sahayak Portal

'Pension Sahayak' is an AI-powered digital platform.
It consolidates all pension-related grievance services in one place.
Users can file complaints via their mobile phones using this platform.
A key feature is the inclusion of an AI-based assistant.
This assistant helps you easily find answers to any pension-related questions.

Tracking Facility Also Available

Users can easily check the current status of their complaints on 'Pension Sahayak.'
They can see which department is handling the issue.
They can view the estimated time required for resolution.
In short, you can track every update—big or small—regarding your complaint.
Once the grievance is resolved, you can also provide a rating based on your experience.

No More Worrying About Remembering Your PRAN Number

It is worth noting that this new system will replace the older CGMS. The system has been significantly simplified; while previously a PRAN and password were required to register a complaint, the new system allows users to log in easily using only their mobile number and an OTP.

How to file a complaint?

To file a complaint, first visit the PFRDA Pension Sahayak portal.
Enter your mobile number on the website.
Enter the OTP received on your mobile number.
The dashboard will then appear.
You can then proceed to file your complaint.
You have the option to choose from 22 languages.
Select a language of your choice to file a complaint or track its status.

What to do if the complaint is not resolved?

If a user is not satisfied with the resolution, they can escalate the complaint.
Notably, if a resolution is not reached within the stipulated time, the system automatically escalates the complaint.
Additionally, users can digitally appeal to the Ombudsman.