Bank mistakenly transferred ₹1.09 lakh to another account; now it must pay ₹2.29 lakh to the customer.

Union Bank mistakenly transferred ₹1.09 lakh to a different account. Following a complaint, the Consumer Commission ordered the bank to pay ₹2.29 lakh to the couple. The couple received relief due to the bank's negligence in the matter.

A minor error during a bank transfer created significant trouble for a couple. ₹1.09 lakh sent via Union Bank reached the wrong account, escalating the issue considerably. The court ruled that the bank must pay ₹2.29 lakh to the couple for the mistake it made.

This case involves Union Bank. According to reports, the bank had transferred approximately ₹1.09 lakh to another account. Upon realizing the error, the couple contacted the bank and demanded the return of their money, but the issue was not easily resolved. Consequently, the couple filed a formal complaint against the bank.

Demand for compensation for losses

In their complaint, the couple stated that they faced considerable hardship due to the bank's error. They demanded the return of their funds and compensation for the losses incurred. The matter was taken to the Consumer Commission, where the case regarding the bank's error was heard.

Couple receives relief of ₹2.29 lakh

During the hearing, the Consumer Commission delivered its verdict after considering the couple's complaint. The Commission determined that Union Bank was solely responsible for the error. Consequently, the Consumer Commission ordered the bank to pay a total of ₹2.29 lakh. This amount includes the funds originally sent to the wrong account as well as compensation for the distress caused to the couple. The couple recounted the significant difficulties they faced in recovering their money, noting that even after contacting the bank, their issue remained unresolved.

Taking the bank's liability into account, the Commission ruled in favor of granting financial relief to the couple. This case is significant for customers, as it demonstrates that they can lodge complaints and demand appropriate action in the event of errors during banking transactions.