Annual FASTag Users, Beware: Why Money May Still Be Deducted at Toll Plazas Despite Recharge
If you think a yearly FASTag recharge means you can drive stress-free without paying toll charges, think again. Even after paying for an annual FASTag plan, many vehicle owners face unexpected deductions at toll plazas. The reason? Common mistakes and technical limitations that most users overlook.
In this detailed guide, we’ll explain why your annual FASTag balance might still get debited, what restrictions apply, and how you can avoid losing money unnecessarily.
Annual FASTag Plan – What It Actually Covers
The National Highways Authority of India (NHAI) introduced an annual FASTag plan at ₹3,000, offering up to 200 toll crossings in a year. However, this pass is valid only on NHAI-operated national highways, expressways, and central government roads.
It does not apply to:
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State highways
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Roads managed by state authorities
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Private toll roads
So, if you travel on any toll plaza outside NHAI’s jurisdiction, your balance will be deducted from your FASTag wallet. To avoid surprises, you must maintain sufficient balance in addition to the annual plan.
How to Check Where Your Annual FASTag Works
Want to confirm whether a toll plaza accepts your annual pass? The RajmargYatra mobile app makes it easy:
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Download the app on your smartphone.
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Tap on Annual Toll Pass.
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Go to Manage Pass, then Eligible Toll Plazas.
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View the list or map to see exactly where your annual FASTag will work.
By checking eligibility before travel, you can plan routes and avoid unexpected deductions.
Common Reasons for Incorrect Deductions
1. Incorrect FASTag Placement
If the FASTag is not properly affixed on your vehicle’s windshield, scanners may fail to read it. This can lead to deductions from your balance even when you have an annual pass. Ensure your FASTag is correctly placed and free from obstructions.
2. Damaged or Worn FASTag
Exposure to sunlight, dust, or scratches can damage the FASTag, making it difficult for scanners to detect the annual pass. If your FASTag is torn or peeling, replace it promptly to prevent errors.
3. Technical or System Errors
Sometimes, toll plaza servers face downtime or technical glitches. Even with a valid annual plan, the system might deduct money incorrectly. In such cases, you can claim a refund:
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Call the 1033 helpline
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Email your details to falsededuction@ihmcl.com
Provide transaction details, vehicle information, and screenshots if possible to speed up the resolution.
Key Takeaways for FASTag Users
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Annual FASTag is not a blanket pass – It only covers NHAI toll plazas.
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Maintain additional balance for travel on non-NHAI roads.
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Check coverage areas via the RajmargYatra app before starting your journey.
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Keep your FASTag intact and properly placed to avoid scanning errors.
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Report wrong deductions immediately to reclaim your money.
In short, an annual FASTag recharge can save time and money, but only if you understand its limitations and maintain your tag properly. Before you hit the road, verify where your plan applies, keep your account updated, and stay alert to avoid unexpected toll charges.
