WhatsApp Username Feature: Why did India halt WhatsApp's 'username' feature? Is hiding one's phone number a crime?

Under WhatsApp's new feature, users will be able to select a unique username for their accounts. Consequently, one could use a username instead of a mobile number to contact someone for the first time.

WhatsApp Username Feature: There is a stir in India regarding WhatsApp's username feature. WhatsApp is preparing to launch a feature that allows users to connect with others using only a username, without sharing their mobile numbers. The company claims this will enhance user privacy. However, the Indian government has raised serious concerns regarding security and the potential for cyber fraud associated with this feature. Amidst this, the central government has directed that the rollout of this feature in India be halted for now and has issued a show-cause notice to Meta.

The government has asked the company to provide a response within three days, detailing all security measures and necessary documentation related to the feature. The government maintains that the feature should not be implemented in India until a comprehensive review of all aspects is completed and satisfactory answers regarding security are provided.

What is WhatsApp's username feature?

Under WhatsApp's new feature, users will be able to select a unique username for their accounts. Consequently, one could use a username instead of a mobile number to contact someone for the first time. This means that even if the other person does not have your number saved, they can still chat with or call you using your username, while your mobile number remains private. The company states that this feature will be entirely optional; users can choose whether or not to use it. Additionally, knowing the exact username of the person one wishes to contact will be necessary.

What concerns does the government have regarding the new feature?

The central government believes that with the introduction of this feature, cybercriminals could easily deceive people by creating usernames that resemble those of famous personalities, government institutions, banks, or other organizations. This raises concerns about a potential rise in cybercrimes such as online fraud, phishing, "digital arrests," and crimes involving fake identities. Government officials state that the Ministry of Home Affairs has also expressed concern, noting that a large number of users—who may not be tech-savvy—might fail to distinguish between usernames and could easily fall victim to scams. The government is also examining whether this feature violates provisions of the existing IT Act and IT Rules 2021. If security measures are deemed inadequate, a complete halt to the rollout could be considered.

Is hiding a phone number a crime?

Merely hiding a phone number or using a username to enhance privacy is not a crime. The government’s objection is not to users hiding their numbers, but rather to the potential misuse of this feature to defraud people by creating fake identities. In essence, the core issue is not privacy, but the risk of impersonation and cyber fraud.

What has Meta said in its defense?

Meta states that the feature has not yet gone live and will be rolled out gradually over the course of the year. According to the company, providing a mobile number will remain mandatory for using WhatsApp, even with the introduction of usernames. Meta claims that several security measures are already in place to prevent impersonation. Key usernames associated with government bodies, celebrities, and Meta-verified accounts have been reserved to prevent unauthorized use by others. Additionally, similar-looking usernames have also been set aside.