What happens if your expensive iPhone Duo breaks? Apple has defined the repair process..

There was significant excitement among customers regarding Apple’s first foldable smartphone, the iPhone Duo. Following its launch, the initial stock sold out within minutes; however, reports of screen defects have now begun to emerge. Some users have reported the appearance of lines and cracks on the inner display, specifically near the hinge—the area where the phone folds. Customers have also shared images of these damaged screens on social media. In response to this issue, Apple has decided to provide replacement units to affected customers.

Apple acknowledges the issue following persistent complaints
According to a Reuters report, Apple confirmed on Monday that some units of the iPhone Duo are experiencing problems with their inner displays. The company has advised affected customers to contact AppleCare to arrange for a replacement device. Notably, Apple has not yet disclosed the root cause of these screen defects.

Why are the screens failing?
iFixit, a company specializing in repair information, conducted a teardown of the phone to investigate the issue, even creating a 3D model of the hinge using a CT scan. According to iFixit, a display cable runs near a support bar beneath the screen. When the phone is folded, if this support bar fails to shift correctly, it can exert pressure on the display, potentially causing it to fail. That said, iFixit also noted that the device is relatively easy to repair.

How can customers get a replacement?
Customers who notice lines or cracks on their iPhone Duo’s screen can contact AppleCare. The company launched its first foldable smartphone on September 9.

What do experts say?
According to Francisco Jeronimo, Vice President at IDC, Apple’s decision to replace the affected units is the right move. Citing a similar issue that occurred with early models of the Samsung Galaxy Fold, they noted that prompt action by Apple could help prevent damage to the company's reputation.

The price of the 'iPhone Duo' ranges from approximately ₹3 lakh to ₹4.5 lakh. Given this, customers who have already purchased the phone should keep an eye on its inner screen. If any lines or cracks appear, it would be best to contact AppleCare.

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