Troubled by call drops and poor network? File a complaint on TRAI MyCall, and the issue will reach the telecom company directly..
If you are frequently experiencing call drops, weak network signals, or unclear audio during calls, you can now report these issues directly to TRAI. The Telecom Regulatory Authority of India (TRAI) has launched a new version of the 'TRAI MyCall' app for Android users.
According to TRAI, this app will allow the country's more than one billion telecom users to share their experiences regarding calling-related issues. Users can provide feedback via the app if they encounter any problems during a call. Currently, the TRAI MyCall app is available only for Android users on the Google Play Store; there is no information yet on when it will be available for iPhone (iOS) users.
**Benefits for Users**
With TRAI MyCall, you can report issues such as call drops, poor network connectivity, or other calling-related problems. A key feature is that a pop-up may appear on the screen after every call, allowing you to rate the call immediately. TRAI has stated that user feedback and associated data will be kept confidential, ensuring the security of the information you provide.
**How to Use the TRAI MyCall App**
If you use an Android phone, you can download TRAI MyCall from the Google Play Store.
First, download and install the TRAI MyCall app from the Google Play Store.
Open the app and grant the necessary permissions.
Read the app's terms and conditions before proceeding.
Once the required permissions are granted, you will have the option to provide feedback after every call.
Report any call drops or network issues through the app.
Your feedback will be shared with TRAI and the respective telecom company.
Such user complaints and feedback can help telecom companies improve their network and call quality.
**Issues That Can Be Reported via TRAI MyCall**
TRAI MyCall offers options to provide feedback on various calling-related issues. These issues include call drops, background noise during calls, audio delays, cross-connections, intermittent audio, the inability to hear the other person, and long connection times.
After a call ends, an automatic pop-up may appear, prompting you to provide feedback. You can rate your call quality on a scale of 1 to 5 stars.
Other features available in the app:
TRAI MyCall offers more than just call rating capabilities; it includes additional features as well. You can view your rating and feedback history via an interactive map within the app. Additionally, the 'Coverage Test' feature allows you to check the strength of your mobile signal.
In short, if you frequently experience call drops or network issues in your area, you can use TRAI MyCall to directly register your concerns through feedback.
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