TRAI to Add Appeal Feature in DND App; New MyCall App Set for March Launch

In a major step aimed at strengthening consumer rights, the Telecom Regulatory Authority of India (TRAI) has announced significant upgrades to its digital complaint platforms. Mobile users troubled by spam calls and unsolicited messages may soon get an additional layer of protection, as an appeal feature is set to be introduced in the DND app. Alongside this, a revamped version of the MyCall app focused on call quality complaints will be launched in March.

The move is expected to improve transparency, enhance accountability of telecom operators, and offer consumers a more powerful mechanism to escalate unresolved grievances.

Appeal Feature to Strengthen DND Complaint Process

At present, users can lodge complaints about spam calls and commercial messages through the DND (Do Not Disturb) app. However, there have been instances where telecom operators closed complaints citing technical or procedural reasons, leaving consumers with limited options.

TRAI Chairman Anil Kumar Lahoti confirmed that an appeal feature will soon be integrated into the DND app. This feature will allow consumers to escalate their cases directly within the app if they are dissatisfied with the initial resolution.

Once implemented, users will be able to request a higher-level review of their complaint, ensuring that cases are re-examined instead of being prematurely closed. Although an exact launch timeline for the appeal feature has not yet been disclosed, the regulator has made it clear that the enhancement is a priority.

This update is expected to significantly empower users and discourage casual dismissal of spam-related complaints by service providers.

Multilingual DND App to Improve Accessibility

TRAI has already rolled out a multilingual version of the DND app, making it easier for users across regions to file complaints in their preferred language. The updated version also includes:

• Simplified complaint filing steps

• Improved preference management

• Better support for dual-SIM users

• Faster response mechanisms

These improvements aim to increase adoption of the app, especially in rural and semi-urban areas where language barriers may have previously limited its usage.

According to TRAI data, around 31 lakh complaints related to commercial communications were registered in 2025. Out of these, nearly 17 lakh complaints were filed through the DND app alone — accounting for more than half of the total grievances.

The updated app will also allow users to identify the sender behind specific SMS headers and 1600-series numbers, helping curb fraudulent messaging and unauthorized commercial communication.

New MyCall App Launch in March

In addition to strengthening spam complaint redressal, TRAI is also focusing on improving call quality monitoring. The new version of the MyCall app is scheduled for launch in March.

The upgraded app will enable users to report issues such as:

• Call drops

• Poor voice clarity

• Network disruptions

• Connectivity failures

The collected data will help the regulator assess network performance more effectively and push telecom operators toward service improvements. By gathering user-driven feedback at scale, TRAI aims to create a more reliable telecom ecosystem.

MySpeed App Upgrade With 5G Focus

TRAI has also upgraded the MySpeed app, adding multilingual support and enhanced testing capabilities. The app is specifically optimized to measure 5G network speeds, while also allowing users to test:

• Mobile data speed

• Fixed-line broadband performance

• Wi-Fi connection speeds

This will help consumers independently verify service quality and contribute performance data for regulatory analysis.

A Stronger Digital Framework for Telecom Consumers

With spam calls and network issues continuing to frustrate millions of mobile users, TRAI’s latest initiatives signal a proactive regulatory approach. The addition of an appeal feature in the DND app is particularly significant, as it introduces a structured escalation mechanism within the complaint system itself.

By combining multilingual accessibility, better complaint tracking, network quality monitoring, and enhanced speed testing tools, the regulator is attempting to create a more consumer-centric telecom framework.

If implemented effectively, these digital upgrades could lead to greater accountability among telecom service providers and more confidence among users when dealing with unwanted communications and service quality issues.

For mobile subscribers facing frequent spam calls or network problems, the coming months may bring meaningful relief through these strengthened digital platforms.