Tips: Do not disclose the OTP immediately when receiving an LPG cylinder; check these 5 important points to avoid a major loss..
To curb the black marketing of gas cylinders, the government has introduced a Delivery Authentication Code (DAC) system. This functions like an OTP that the customer must provide to the delivery person upon receiving the cylinder. However, customers often share this code and accept delivery without inspecting the cylinder first. Later, they may complain about issues such as gas leaks, rusted cylinders, or underweight cylinders. Here are five crucial things you should check before sharing the OTP with the delivery person:
1. First, check the cylinder's safety seal
Carefully inspect the safety seal when receiving the cylinder. The seal must be intact and show no signs of tampering or damage. If the seal appears broken or irregular, refuse to accept the cylinder and immediately inform your gas agency.
2. Do not hesitate to weigh the cylinder
People often accept cylinders without weighing them. You should know that every delivery person is required to carry a portable weighing scale. Assert your right and have the cylinder weighed in your presence. If the gas weight appears even slightly below the prescribed limit, return it and demand a replacement cylinder immediately.
3. Ignoring gas leaks can be dangerous
Before placing the cylinder in your home and attaching the regulator, ensure there is no smell of gas. Pay special attention to the valve area. If you detect even the slightest odor of leaking gas, do not use the cylinder under any circumstances. Ask the delivery person to take it back immediately and lodge a complaint with the gas agency.
4. Pay exactly according to the cash memo
If you have not made an online payment, ensure that the amount you pay matches the figure stated on the cash memo or official bill. If the delivery person asks for any additional charges (such as a delivery fee), clearly ask for the reason. Keep your bill safe after making the payment so you can produce it in case of any future dispute.
5. Share the OTP (DAC) only after fully verifying the cylinder
For safety reasons, a DAC (Delivery Authentication Code) or OTP is sent to your mobile number after booking a gas cylinder. Delivery personnel often ask for the OTP over the phone or immediately upon arrival. Remember, share the OTP only after the cylinder has been delivered to your home, and you have thoroughly checked the aspects mentioned earlier (weight, seal, and leakage). This helps prevent fraudulent deliveries and scams.
Get the refill entry recorded in your passbook
Additionally, if you use an LPG passbook (DGCC), ensure the delivery person records the refill entry in it after the cylinder is delivered. This entry serves as a reliable record of your connection and proves useful in resolving any future disputes.
Remember, a little awareness on your part can ensure your family's safety. If you encounter any issues (such as underweight cylinders, leakage, or a broken seal), do not hesitate to lodge a complaint with your gas agency's customer care or the official helpline of the respective oil company.
Disclaimer: This content has been sourced and edited from Amar Ujala. While we have made modifications for clarity and presentation, the original content belongs to its respective authors and website. We do not claim ownership of the content.
