Now book bus tickets on WhatsApp using AI; here’s how it works.

Bus Ticket Booking: The Kerala State Road Transport Corporation (KSRTC) has launched a new digital service for the convenience of passengers. Travelers can now book tickets via an AI chatbot available on WhatsApp.

Bus Ticket Booking: In today's digital era, almost everything can be done online from the comfort of one's home. Just as you can book metro, flight, and train tickets using your mobile phone, you can now book bus tickets via WhatsApp. If you are from Kerala, you can avail yourself of this facility; the Kerala State Road Transport Corporation (KSRTC) has introduced this new digital service to make travel more convenient for passengers.

How does the ticket booking work?

The Kerala State Road Transport Corporation has launched an AI-based WhatsApp ticketing system. This makes booking tickets much easier for passengers than before.

Do you need to download a new app?

You do not need to download any separate app to book a bus ticket using this new facility.

You can book tickets through the AI ​​chatbot available on WhatsApp.
A key feature is that the KSRTC AI chatbot does not just communicate in English; it also supports interaction in Malayalam written using English characters (Manglish).
Passengers can now book bus tickets via WhatsApp. This facility has been introduced for Kerala's government buses, specifically KSRTC and KSRTC-SWIFT services.

Benefits of the new facility for passengers

Passengers can now book tickets with great ease via WhatsApp.
Notably, there is no need to download any additional app.
It simplifies the ticket booking process for passengers.

Improved toll-free customer care service

Along with this new facility, the Kerala State Road Transport Corporation has also enhanced its 24-hour toll-free customer care service. Passengers can now call the number 149 to obtain all information related to bus services or their journey.