If you receive a high electricity bill, lodge a complaint via WhatsApp; consumers will be able to send meter readings themselves..
UPPCL WhatsApp Chatbot: If you are a consumer of the Uttar Pradesh Power Corporation Limited (UPPCL), there is good news for you. You no longer need to make repeated visits to the electricity department's office for minor electricity-related tasks. UPPCL has launched a WhatsApp service that allows you to easily handle electricity-related matters from the comfort of your home. In this regard, UPPCL has issued specific WhatsApp numbers for each zone (DISCOM). Find out the official WhatsApp number for your region's DISCOM and the complete process for using it.
UPPCL has launched a DISCOM-wise WhatsApp chatbot service to make digital services more accessible for the state's electricity consumers. With this service, consumers across Purvanchal, Madhyanchal, Paschimanchal, Dakshinanchal, and KESCo zones can avail themselves of 24x7 services—such as checking electricity bills, registering complaints online, and generating self-bills—simply by sending a WhatsApp message from their mobile phones.
UPPCL WhatsApp Helpline Numbers at a Glance
Name of DISCOM | WhatsApp Chatbot Number | Key Services
Madhyanchal (MVVNL) | 7669003409 | Bill inquiry, complaints, self-billing
Purvanchal (PuVVNL) | 8010968292 | 24x7 digital assistance for electricity-related issues
Paschimanchal (PVVNL) | 7859804803 | Instant bill receipt and payment link via WhatsApp
Dakshinanchal (DVVNL) | 8010957826 | Online complaint tracking and meter reading
KESCo (Kanpur) | 8287835233 | Assistance for Kanpur city consumers
No More Trips to the Electricity Office
Bringing relief to millions of electricity consumers in Uttar Pradesh, UPPCL has expanded its WhatsApp chatbot-based digital service. Consumers will no longer need to visit electricity substations or DISCOM offices for routine billing information, generating new bills, or lodging complaints regarding meter readings. This service is available 24/7, allowing consumers to resolve issues within seconds using their smartphones.
**Key digital services available via the WhatsApp chatbot**
Electricity consumers can instantly view and download their latest bill using their account number. If you haven't received your bill, you can generate it immediately by uploading a photo of the meter reading yourself. You can also lodge complaints regarding power outages, voltage issues, or incorrect billing and track their status. Additionally, you can receive a secure online payment link directly through the WhatsApp chat to pay your bill.
**How to use the WhatsApp chatbot**
Save the official number of your regional DISCOM (such as MVVNL, PuVVNL, etc.) in your phone. Open WhatsApp and send "HI" or "MENU" to the saved number. Enter your 10 or 12-digit electricity account number when prompted by the chatbot. Select the option that meets your needs—such as "Check Bill," "File Complaint," or "Self Billing"—from the choices displayed on the screen and follow the instructions.
Official WhatsApp numbers for all UP DISCOMs:
Madhyanchal Vidyut Vitran Nigam Limited: 7669003409
(Regions including Lucknow, Ayodhya, Bareilly, Devipatan, etc.) Purvanchal Vidyut Vitran Nigam Limited: 8010968292
(Regions including Varanasi, Gorakhpur, Prayagraj, Azamgarh, etc.) Paschimanchal Vidyut Vitran Nigam Limited: 7859804803
(Regions including Meerut, Noida, Ghaziabad, Saharanpur, Moradabad, etc.) Dakshinanchal Vidyut Vitran Nigam Limited: 8010957826
(Regions including Agra, Aligarh, Jhansi, Kanpur Dehat, etc.) Kanpur Electricity Supply Company: 8287835233
(Kanpur city area)
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