Fraudulent Calls and SMS Messages Will No Longer Go Unpunished! Government Launches New Feature: File a Complaint with One Click

Chakshu: To curb telecom fraud, the government has launched a special feature called Chakshu under the Sanchar Saathi initiative.

Chakshu: To curb telecom fraud, the government has launched a special feature called Chakshu under the Sanchar Saathi initiative. According to the Department of Telecommunications (DoT), this platform now allows citizens to directly report suspicious calls, messages, and other fraudulent communications. The government informed Parliament that, based on the information received from the public, action has been taken against millions of connections and resources so far.

Millions of Connections Disconnected, Thousands of Phones Blacklisted

Following complaints from citizens, approximately 39.43 lakh mobile connections have been disconnected so far. In addition, 2.27 lakh mobile handsets have been blacklisted, and 1.31 lakh SMS templates used for fraudulent purposes have been blocked. The government says that these steps have significantly curbed the misuse of telecom resources.

Easy Access through Web Portal and App

In a written reply in the Rajya Sabha, Minister of State for Communications and Rural Development, Pemmasani Chandra Shekhar, stated that this facility under the Sanchar Saathi initiative is available through a dedicated web portal and mobile app. This allows ordinary citizens to register their complaints directly without any hassle.

What Types of Fraud Can Be Reported?

Under the Chakshu facility, users can report various types of suspicious activities. This includes fake customer care calls, impersonation, phishing links, investment scams, and fraud committed in the name of online jobs or lotteries.

How Many Complaints Have Been Received So Far?

According to government data, since the launch of this facility, approximately 7.7 lakh complaints of suspected fraudulent communications have been registered. In 2025 alone, more than 5.19 lakh reports were received, with KYC and payment-related frauds, impersonation of government agencies, and investment and trading scams being the most common.

What is the Scope of Chakshu?

The minister clarified that the Chakshu facility is for cases where an attempt at fraud has been made, but no financial loss has yet occurred. Cases where financial loss has already taken place are handled by the Indian Cybercrime Coordination Centre (I4C), which operates under the Ministry of Home Affairs.

Action is taken based on data analysis

The DoT analyzes the information received through Chakshu and takes action against mobile users after verification. Information about all these actions is also made available on the Sanchar Saathi dashboard.

Significant benefits from the Digital Intelligence Platform

To combat cybercrime and financial fraud more effectively, the DoT has also developed the Digital Intelligence Platform (DIP). This is a secure online system where various organizations share information. To date, more than 1,200 organizations have joined this platform, including security agencies, state police, banks, telecom companies, UPI and payment service providers, and platforms like WhatsApp.

Fraud worth over ₹1,000 crore prevented

Based on the information shared through the DIP, several transactions were stopped in time, and alerts were sent to people. According to the government, this has prevented financial fraud worth over ₹1,000 crore. Additionally, WhatsApp has blocked approximately 2.8 million accounts linked to the shared mobile numbers.