Facing issues in getting rations? Now register your complaint via WhatsApp from the comfort of your home; here’s how..
Ration Card Complaint WhatsApp Number: There is great news that brings relief to crores of ration cardholders across the country. If you are facing difficulties in receiving rations, if the ration dealer is acting arbitrarily, or if you need to correct an error on your ration card, you no longer need to make rounds of government offices or stand in long queues.
The Department of Food and Public Distribution (DFPD) has launched a special digital helpline and chatbot service called 'Anna Sahayata' for the convenience of citizens. With this service, you can now register your complaint from the comfort of your home by simply sending a message to the WhatsApp number 9868200445.
Here is the step-by-step process to register a complaint via WhatsApp:
Using the 'Anna Sahayata' WhatsApp chatbot is very simple. Follow the steps below to register your complaint:
First, save the central government's official helpline number, 9868200445, on your smartphone.
Open WhatsApp and send a message saying "Hi" or "Namaste" to this number.
The chatbot will offer you language options such as Hindi, English, Bengali, etc. Select the language that suits you best.
Enter your ration card number and the last four digits of your Aadhaar card to verify your identity.
Select your issue from the list displayed on the screen—such as non-receipt of rations, underweight supplies, dealer misconduct, or the need for card corrections.
Type and send the full details of your complaint.
How to check the action taken on your complaint:
Once the complaint is submitted, you will receive a complaint registration number via WhatsApp. You can use this number to check the status of your complaint online at any time in the future.
Other ways to register a complaint:
If, for any reason, you are unable to use WhatsApp, you can still convey your concerns to officials through other options provided by the central government:
IVRS Helpline: You can also register your complaint by calling the government's toll-free number, 14457. National Helpline Number: You can contact a customer care representative directly by calling 1967 or 180018002084.
Mera Ration App: You can also file a complaint directly online by downloading the 'Mera Ration' app from the Google Play Store on your phone.
Disclaimer: This content has been sourced and edited from NDTV India. While we have made modifications for clarity and presentation, the original content belongs to its respective authors and website. We do not claim ownership of the content.
