Beware of Fake Bank Calls: Updating Your Credit Card Can Empty Your Account, Here’s How to Stay Safe

Cyber fraud cases in India are rising at an alarming pace, with scammers constantly inventing new ways to deceive people. One of the most dangerous and widespread scams at present involves fake bank calls related to credit card updates. Fraudsters posing as bank officials are tricking unsuspecting customers into sharing sensitive details, resulting in drained bank accounts within minutes. Understanding how this scam works and knowing the right safety measures can help you protect your hard-earned money.

How the Credit Card Update Scam Works

In this scam, fraudsters usually call from unknown or spoofed mobile numbers and introduce themselves as customer care executives from reputed banks such as SBI, HDFC, ICICI, or Axis Bank. They sound professional and convincing, which lowers the victim’s guard.

The caller typically claims that:

• Your credit card is pending, blocked, or needs an urgent update

• Your card may stop working if the update is not completed immediately

• A verification process is required to “secure” your account

Soon after the call, the victim receives an SMS or WhatsApp message containing a link. This link leads to a fake website that closely resembles the official website of the bank. The page may carry bank logos, customer care numbers, and even security warnings to appear genuine.

Once on the fake site, users are asked to enter:

• Credit card number

• Expiry date

• CVV number

• OTP received on their phone

The moment these details are entered, scammers gain full access to the card or linked bank account and quickly withdraw money or make unauthorized transactions.

New Variations of the Scam

Cybercriminals are now making these frauds even more sophisticated. In some cases, victims are threatened with so-called “digital arrest”, where scammers pretend to be officials from agencies like the CBI, RBI, or cybercrime departments. Fake documents and notices are shared to create panic and force immediate action.

In other versions, victims are asked to:

• Download an app claiming it is a “bank security app”

• Install remote access software, which allows fraudsters to control the phone

Such methods can result in complete financial loss within minutes.

Important Warning Signs You Should Never Ignore

Being able to identify red flags is crucial. You should immediately become alert if:

• You receive a call from an unknown number claiming to be a bank official

• The caller creates urgency and pressures you to act immediately

• You are asked to click on a link sent via SMS, WhatsApp, or email

• You are asked to share OTP, CVV, PIN, or card details

• You are asked to download any app for “verification” or “update”

Banks clearly state that they never ask for confidential details over phone calls, messages, or links.

How to Stay Safe from Credit Card Fraud

To protect yourself from such cyber scams, follow these essential safety tips:

• Never share OTP, CVV, PIN, or card numbers with anyone, even if they claim to be bank officials

• Do not click on unknown or suspicious links received via SMS, email, or social media

• Always verify any issue by visiting the official bank website or mobile app

• Enable two-factor authentication and transaction alerts on your bank account

• Regularly check your bank and credit card statements

• Set alerts for high-value transactions

• Avoid downloading apps suggested during unsolicited calls

If a call feels suspicious, disconnect immediately and report it.

What to Do If You Become a Victim

If you suspect fraud or realize money has been debited without authorization, act quickly:

1. Inform your bank immediately and get your card blocked

2. Call the national cybercrime helpline number 1930

3. File a complaint on the National Cyber Crime Reporting Portal

4. Visit your local police station and register an FIR if the loss is significant

According to RBI guidelines, in certain cases of digital fraud, banks may be liable to compensate customers if the fraud is reported promptly. Courts have also ruled in favor of victims in multiple cases, ordering banks to pay compensation where negligence was found.

Final Takeaway

Cyber fraudsters are becoming smarter, but awareness is your strongest defense. Remember, no bank will ever ask you to update your credit card through links, calls, or messages. Staying alert, verifying information through official channels, and acting quickly in case of fraud can save you from heavy financial losses.

When it comes to financial security, a few seconds of caution can prevent months of regret.