NTA Launches Helpline for Students; 24x7 Assistance Available

The National Testing Agency (NTA) has launched an official helpline service to address issues such as errors made while filling out examination forms, complications with fee payments, and confusion regarding examination dates.

This is good news for the millions of students appearing for major competitive examinations conducted by the National Testing Agency (NTA), including NEET UG, UGC NET, CUET, and JEE Main. The NTA has introduced an official helpline to resolve various concerns—ranging from mistakes during the application process and payment failures to difficulties in downloading admit cards or uncertainty about exam dates. Following the NEET UG paper leak incident, the agency has released two primary support numbers with the goal of restoring the trust of candidates and parents, as well as protecting students from fraudulent activities and misinformation circulating on social media.

Save These Helpline Numbers

24x7 Toll-Free Helpline Number: 1800-180-4747

This number operates 24 hours a day, allowing candidates to seek answers to general exam-related queries at any time. Currently, this toll-free number has been launched as a beta version on a pilot basis.

Daily Help Desk Number: 011-69227700

This dedicated number is active daily—from Monday to Sunday—between 8:00 AM and 10:00 PM.

What Issues Can You Seek Assistance For?

Technical difficulties encountered while filling out online application forms.
Issues where the payment status fails to update despite a successful transaction, or instances of payment failure.
Problems related to downloading admit cards or errors in the information provided on them.
Confusion regarding examination center addresses, exam dates, or shift timings.

NTA issues a stern warning regarding cyber fraudsters

During examination periods, attempts are often made to defraud candidates under the pretext of increasing their marks, leaking question papers, or correcting application forms. To address this, the NTA has issued a very stern warning. The NTA has advised candidates not to share their passwords or One-Time Passwords (OTPs) with any unknown individuals. No official or representative from the NTA will ever ask for your password, bank details, or OTP over a phone call. For any updates, rely solely on the agency's official website, nta.ac.in, or the specific examination portal.

When are the upcoming NTA examinations scheduled?

Major upcoming examinations conducted by the NTA include JEE Main 2027, UGC-NET, and CSIR-UGC-NET. The JEE Main 2027 (Session 1) examinations will be held in January. The UGC-NET (December session) examinations are scheduled for December 2026. Additionally, the CSIR-UGC-NET examinations are also proposed to be held in December 2026.